Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern
Char Creason

Char Creason

Belleville,IL

Summary

Dynamic HR professional with extensive experience at Amazon, excelling in investigations and employee relations. Proven expertise in evidence collection and preservation, coupled with strong interpersonal skills. Successfully improved policies and training programs, enhancing workplace productivity and compliance. Recognized for effectively managing sensitive issues and fostering a collaborative environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Human Resources Investigator

Amazon
10.2021 - Current
  • Responsible for conducting thorough, fair, and impartial investigations into employee relations issues, such as workplace harassment, discrimination, or other violations of company policies.
  • Analyze data, make recommendations, and ensure compliance with legal and ethical standards.
  • Independently managing assigned cases, ensuring timely closure and resolution.
  • Analyzing aggregate data to identify trends and systemic issues, and providing recommendations for proactive risk mitigation.
  • Consistently exceeded productivity expectations. Closed rate expectation was 3 case per week, my average closure rate was 5.8 cases per week.
  • Conducted and documented interviews with 40-50 participants per week.

Human Resources Business Partner

Amazon
03.2020 - 10.2021
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Collaborated with leadership to assess and improve policies across board.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Implemented measures that reduced employee complaints and investigations from approximately 50 per month to approximately 2 per week.

Human Resources Training Coordinator

Amazon
10.2017 - 03.2020
  • Traveled throughout the United States to help launch Amazon buildings and provided managers with training on human resources policies, promotion, and termination standards to maintain process consistency.
  • Provided in person and virtual support to 2,000 to 3,000 employees throughout the central region including Minneapolis, MN, Chicago, IL, Omaha, NE, St. Louis, MO, Kansas City, MO, Little Rock, AK, New Orleans, LA, Dallas, TX, and Miami, FL.
  • Conducted exit interviews and documented employee feedback for use in program improvement.
  • Implemented programs to reduce attrition and increase attendance at the sites.

Human Resources Manager

MAC Cosmetics
01.2015 - 10.2017
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Created and facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Devised hiring and recruitment policies for 10,000+ employee company.

Senior Retail Manager

MAC Cosmetics
10.2009 - 01.2015
  • Increased business revenue by 400%.Led a team of 75 employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased business revenue in the St. Louis region by 400%.

Education

Ph.D. - Business

Capella University
Minneapolis, MN
2026

MBA - International Business

Southern Illinois University, Edwardsville
Edwardsville, IL

Bachelor of Arts - Clinical Psychology

Southern Illinois University, Edwardsville
Edwardsville, IL

Associate of Arts - Art Therapy

Kaskaskia College
Centralia, IL

Skills

  • Training development
  • Personnel engagement
  • HR information systems
  • Labor relations
  • Employee surveys
  • Organizational development

Certification

  • Certified SHRM-CP

Languages

Spanish
Professional Working

Timeline

Human Resources Investigator

Amazon
10.2021 - Current

Human Resources Business Partner

Amazon
03.2020 - 10.2021

Human Resources Training Coordinator

Amazon
10.2017 - 03.2020

Human Resources Manager

MAC Cosmetics
01.2015 - 10.2017

Senior Retail Manager

MAC Cosmetics
10.2009 - 01.2015

Ph.D. - Business

Capella University

MBA - International Business

Southern Illinois University, Edwardsville

Bachelor of Arts - Clinical Psychology

Southern Illinois University, Edwardsville

Associate of Arts - Art Therapy

Kaskaskia College

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