Melanie Jackson

• Conducted over 150 complex and sensitive workplace investigations as a neutral fact-finder.
• Gathered and analyzed evidence, assessed credibility, and prepared detailed investigative reports with clear findings of fact.
• Appeared for depositions and served as a witness in litigation matters.
• Advised leadership and HR Business Partners on investigative processes and expectations.
• Mentored HR Investigator I & II staff; provided report review and quality guidance.
• Led weekly case review meetings in Director’s absence.
• Provided training to leadership on investigative best practices.
• Managed confidential electronic records and ensured compliance with data accuracy standards.
• Contributed to policy revisions and special projects, including RFP initiatives.
• Maintained active membership in the Association of Workplace Investigators and ongoing continuing education.

• Provided consultation and coaching to 12 department leaders on employee relations, performance management, and workplace concerns.
• Interpreted policies, Civil Service Rules, labor agreements, and federal/state employment laws.
• Conducted and supported over 50 workplace misconduct and performance investigations.
• Partnered with legal counsel on EEOC matters, appeals, and complex HR issues.
• Served as back-up to HR Business Partner and provided direction to 23 junior staff.

• Supported 8 senior HR staff in recruitment, employee relations, and policy interpretation.
• Managed over 200 full-cycle civil service hiring processes including eligibility lists, veteran preference review, interview coordination, and exam criteria development.
• Conducted adverse impact analyses and monitored compliance metrics.
• Facilitated pre-posting planning meetings and supported selection documentation.
• Maintained confidential employee records for 4600 employees and HRIS data integrity.
• Provided guidance to supervisors and managers on HR procedures.

• Managed HRIS duties, serving as the main liaison for addressing benefits, payroll, and HR-related questions for over 450 employees.
• Administered recruitment workflows through NEOGOV, maintaining strict compliance with municipal regulations.
• Coordinated and executed all new hire orientation and service training programs, fostering a knowledgeable workforce.
• Supervised onboarding activities and I-9 verification tasks to maintain regulatory standards and enhance workforce readiness.
• Executed advanced functionalities within PeopleSoft (Comet) and Ungerboeck EBMS systems to streamline processes and improve user experience improving user time by 20%.
• Coordinated efforts with payroll to ensure comprehensive and accurate handling of employee information.
• Chaired Peer Engagement Committee and represented MCC on Safety, Risk Management, and Wellness Committees.

Recognition:

• Achieved Annual Impact Award distinction, reflecting commitment to excellence and significant contributions in business administration during 2016 and 2017.
• City Star for Collaborating with stakeholders to design and execute benefits enrollment initiative and wellness committee grant program, fostering a healthier workplace environment.

• Coordinated front and back of house operations, focusing on effective hiring, precise scheduling, and strategic vendor management.

• Directed operations of a full-service pet care business to enhance client satisfaction through effective marketing and scheduling.

• Provided exceptional customer service, achieving and surpassing established sales quotas.
• Executed opening and closing protocols to ensure compliance and operational efficiency.

• Administered contracts and managed subcontractor schedules while maintaining accurate accounting records.