Char Pierce
Highly Motivated And Self-driven Case Manager With Extensive Customer Service Skills. Detail Oriented Clerical And Administration Experience. Adept And Multifaceted Work Skills. Inventive Planning And Creative Implementing In All Duties. Outgoing Perfessional Who Works Well With Others Or Unaccompanied.
Bloomington,IN
Summary
Conscientious professional with extensive experience in diverse work environments. Skilled at providing guidance, support and assistance. Strong communication and management skills. Ingenuity in troubleshooting complex obstacles. Creative leader with motivational supervisory methodology. Strong relationship-building abilities. Works well independently and in group settings.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Disabled - Desiring to Return to Workforce
SSDI
Bloomington, IN
05.2015 - Current
Case Manager
Indiana Department Of Child Services
Bloomington, Indiana
06.2011 - 01.2017
- Partnered with physicians, therapists, psychiatrists, service providers, and families to develop and implement individualized care plans and documented client interactions and interventions in electronic charting systems.
- Identified care needs of individual clients and coordinated responses based on all service providers precessional advice, intellectual limitations, and court orders.
- Utilized trauma-informed approach to promote healing and empowerment for clients to ensure successful and timely reunification.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided education on appropriate parenting and self-care for patients to maintain healthy habits and overall wellbeing.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Evaluated treatment plans against individual goals and child safety standards.
- Collaborated with an interdisciplinary team to determine timely effective delivery of services.
- Completed court reports to ensure clients rights were intact and appropriate services were being actively participated in, to ensure successful reunification.
Student Intern/Practicum Student
IUPUC
Columbus, Indiana
08.2007 - 05.2011
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Took meeting notes and compiled paperwork to support department.
- Provided in depth CASA (Court Appointed Special Advocate) reports to Jackson County Family Court.
- Assisted with new student orientations.
Production Associate
Cummins
Seymour, Indiana
04.2006 - 08.2007
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Organized work to meet demanding production goals.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Used equipment properly to avoid workplace hazards or injuries.
Production Manager
Walmart Distribution
Seymour, Indiana
11.1999 - 04.2006
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Heavy machine operator.
- Worked production line with associates.
Finance Manager/Sales Manager
JD Byrider
Seymour, Indiana
01.1997 - 11.1999
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Science - Psychology
IUPUC
Columbus, IN 08.2007 - 05.2011
Skills
Documentation proficiency
Progress evaluations
Interdisciplinary collaboration
Client Management
Client/Child Assessments
Medical Records Management
Treatment planning
Case management
Interviewing skills
Client needs assessments
Written and verbal communication
Production optimization
Manufacturing management
Assembly and production
Project Management
Mechanical operations
Quality assurance training
Strong leadership abilities
Operations management
Quality assurance
Customer support
Training skills
Quality inspection
Root Cause Analysis
Cause and effect analysis
Manufacturing
Strategic planning
Continuous improvements
Skilled in finance
Equipment operation
Staff Management
OSHA regulations
Material handling expertise
Sales professional
Relationship building and management
Human resources knowledge
Process implementation
Night and safe deposit procedures
Social Activism
Strongly believe individuals should participate in local politics and social outreach programs to ensure overall community health and well-being. Recently participated in meeting with Senator Yoder and discussed LBGTQ+ laws regarding the Trans population. Looking forward to becoming more educated and involved in social matters regarding children’s legislation.
Timeline
Disabled - Desiring to Return to Workforce
SSDI
05.2015 - Current
Case Manager
Indiana Department Of Child Services
06.2011 - 01.2017
Student Intern/Practicum Student
IUPUC
08.2007 - 05.2011
Bachelor of Science - Psychology
IUPUC
08.2007 - 05.2011
Production Associate
Cummins
04.2006 - 08.2007
Production Manager
Walmart Distribution
11.1999 - 04.2006
Finance Manager/Sales Manager
JD Byrider
01.1997 - 11.1999