Chara Henry
Opelousas,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service
Working Solutions
Dallas, TX
06.2020 - Current
- Specialize in billing UI system
- Specialize in Gensys & Net2Phone systems
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Handled 55 plus customers in fast-paced remote call center setting in coordination with solid team of 300 customer service associates
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Food Service Manager
St. Landry Parish School Board
Opelousas, LA
07.2014 - Current
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Tracked food production levels, meal counts and supply costs
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Set schedules for 320 staff by planning and designating shifts and hours
- Verified prepared food met standards for quality and quantity before serving to customers
- Limited portion sizes and used garnishes to control food costs
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Transporter
Opelousas General Hospital
Opelousas, LA
07.2008 - 03.2009
- Warmly greeted over 60 patients and visitors daily and made each feel welcome.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Carefully followed all safety protocols and procedures.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
- Analyzed patients' medical conditions to identify proper mode of transport
- Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans
- Responded to emergency situations to help with lifting and transporting patients
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
Sales Associate & Department Manager
Wal-Mart Industries
Opelousas, LA
03.2002 - 07.2014
- Customer service, freight, and inventory control.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty
- Helped over 100 customers daily locate products and checked store system for merchandise at other sites
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
Education
Associate of Applied Science - Business Management
Louisiana State University At Eunice
Eunice, LA05.2017
Associate of Applied Science - Office Technology
Louisiana State University At Eunice
Eunice, LA05.2010
Diploma - Nursing
Louisiana Technical College/ T.H. Harris
Opelousas, LA05.1998
Diploma - Emergency Medical Technician
Louisiana Technical College/ T.H. Harris
05.1997
Skills
- 10 Keying
- Computer Proficiency in DreamWeaver
- Billing and Payment Processing
- Flexible Hours
- Manage and analyze financial reports
- Time- management and effective communication skills
- Highly motivated self-starter able to work alone or in groups
- Adaptable to diverse surroundings
- Customer service skills
- Selling Techniques
- Customer Satisfaction
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
Timeline
Customer Service
Working Solutions
06.2020 - Current
Food Service Manager
St. Landry Parish School Board
07.2014 - Current
Transporter
Opelousas General Hospital
07.2008 - 03.2009
Sales Associate & Department Manager
Wal-Mart Industries
03.2002 - 07.2014
Associate of Applied Science - Business Management
Louisiana State University At Eunice
Associate of Applied Science - Office Technology
Louisiana State University At Eunice
Diploma - Nursing
Louisiana Technical College/ T.H. Harris
Diploma - Emergency Medical Technician
Louisiana Technical College/ T.H. Harris
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