Talia Lyons
North Lauderdale
Summary
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE
Britto
08.2024 - Current
- Handled high volume of incoming calls and emails efficiently
- Processed orders and maintained accurate records of transactions
- Managed customer inquiries and resolved issues promptly
- Maintained positive relationships with customers to ensure repeat business
IT SPECIALIST
Apple Inc.
02.2024 - Current
- Troubleshooting iPhones, iPad, Mac devices and accessories for hardware or software repairs and running diagnostics for replacing or repairing devices
- Consulting with customers about insurance options and opportunities to protect their devices and mending customer to brand relationships
- Customer service net promoter score of 100% for the final quarter of 2024
- Promoting product sales through customer service and advising customers on product knowledge across many devices and services that meet their specific needs
Product Support Specialist
Apple
11.2017 - 02.2024
- Educated customers about products and their features and benefits to aid in selecting best options for each individuals' needs.
- Encouraged customers to use services such as Apple Care+ and carrier activation for the protection of their devices all the while creating a seamless interaction
- Built relationships with my team to cultivate a culture of collaboration and teamwork.
Education
B.S. - BUSINESS MANAGEMENT
Thomas Jefferson University
Philadelphia, PAHIGH SCHOOL DIPLOMA -
Central High School
Philadelphia, PASkills
- Microsoft Office
- Keying
- Typing
- CRM
Certificationscourses
Apple Device Support Certificate, 08/01/24
Timeline
CUSTOMER SERVICE
Britto
08.2024 - Current
IT SPECIALIST
Apple Inc.
02.2024 - Current
Product Support Specialist
Apple
11.2017 - 02.2024
HIGH SCHOOL DIPLOMA -
Central High School
B.S. - BUSINESS MANAGEMENT
Thomas Jefferson University
Similar Profiles
Sarah MorinSarah Morin
Digital Marketing Specialist at BRITTODigital Marketing Specialist at BRITTO
Vanessa Britto WoodwardVanessa Britto Woodward
Nutritionist at Vanessa Britto Nutrition Healthy LifeNutritionist at Vanessa Britto Nutrition Healthy Life
M. RUBY INFANTM. RUBY INFANT
Admin at St. John Britto nursery and primary schoolAdmin at St. John Britto nursery and primary school