Summary
Overview
Work History
Education
Skills
Timeline
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Charae Smith

Crosby,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

CVS Pharmacy
05.2021 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Representative

Alorica
02.2018 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Associate of Applied Science - Medical Assisting

San Jacinto College District
Pasadena, TX
02.2020

High School Diploma -

Sterling High School
Baytown, TX
05.2016

Skills

  • Telephone Etiquette
  • Customer Service
  • Good Communication Skills
  • Customer Relationship Management
  • Excellent Written and Oral Communication
  • Data Entry
  • Microsoft Outlook
  • Medical Terminology Knowledge
  • Professional Telephone Demeanor

Timeline

Customer Service Specialist

CVS Pharmacy
05.2021 - 09.2023

Customer Service Representative

Alorica
02.2018 - 05.2021

Associate of Applied Science - Medical Assisting

San Jacinto College District

High School Diploma -

Sterling High School

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Charae Smith