Charbel Bernaba

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Trained and mentored new sales representatives.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Exceeded goals for new accounts in single sales cycle.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Increased sales by offering advice on purchases and promoting additional products.
• Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
• Maintained book of busines.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Attended advanced training sessions to increase product knowledge and productivity.

- Design and build custom desktop computers for customers

- Troubleshoot and repair hardware and software problems both in person and remotely

- Perform malware / virus cleaning

- Perform training sessions on operating systems / office applications

Provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions, perform stocking, organizing, and cleaning duties at the request of the management team.