Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charbel Dahrouj

Duluth,GA

Summary

Over the course of 15 years, I have gained managerial experience in supply chain management. My expertise includes operations, logistics, fleet, airfreight, sea freight, customs clearance, warehousing, storage, expediting, distribution, express shipping, courier, postal mails, quality control ISO, customer relation, procurement, purchasing, e-commerce, fulfillment center, and sales. I have worked in challenging and fast-paced roles, managing end-to-end activities and associated operations within facilities. My responsibilities included ensuring a safe working environment, identifying and implementing productivity improvements, achieving KPIs, ensuring customer satisfaction, ensuring profitable growth, and maintaining excellence in operations and employee performance.

Overview

16
16
years of professional experience

Work History

General Manager

Funvestement Group and Helen Fun Factory
Norcross, GA
10.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established policies for employee recruitment and training activities for employees to ensure compliance with company policies and procedures.,
  • Maintained relationships and coordinated with vendors to obtain the best pricing on supplies, materials, marketing campaigns, advertising materials and promotional activities.
  • Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
  • Maintained accurate records of all financial transactions related to business.
  • Sought new sales opportunities by networking, attending trade shows, cold calling and following up on leads.
  • Organized special events for guests such as Field trips, Summer camps, Birthday parties and holiday celebrations.
  • Monitored cash flows to ensure financial targets were achieved while maintaining high quality standards of service.
  • Worked closely with maintenance teams to ensure all equipment functioning properly before opening them to the public.
  • Maintained records of inspection findings, hazard assessments, and corrective actions taken.

Division Operations Manager

The Net Global
Beirut , Lebanon
07.2014 - 09.2022
  • Leading high-Performance operations team. More than 100+ employees Such as 3PL warehouses & Fulfillment centers, Freight and Logistics, express courier, Critical & Pharma, Projects & Exhibitions.
  • Following and Assisting in the recruitment of quality employees into the department.
  • Assist in Procurement and outsourcing services such as Air, Sea, and land freights (airlines, shipping lines and truck transporters), heavy equipment (all types of special trucks, cranes, and Forklifts ETC).
  • Review department performance by SWOT analysis and provide efficient and effective solutions such as implementing new standard operating process & procedures and set KPI’s as well identify employees training needs.
  • Manage and control operations within the sites (warehouses, branches, Port and airport).
  • Ensuring a safe working environment coupled with cost effective operational activities.
  • Customer retention through excellent Quality service delivery.
  • Build strong interdepartmental collaboration and Maintain positive and professional relationships with customers and stakeholders both internal & external.
  • Ensure annual business plan are met such as service level and correct actions taken to rectify the negative variance.
  • Handle special projects and project management.
  • Implementing strategies to ensure improvement in both service and transit time performance to achieve organizational business priorities.
  • Oversee peak operations and capacity planning to effectively manage surges in parcel volume and maintain a high level of service quality.
  • Ensure compliance with laws, rules, regulations, and ISO requirements , both regulatory and client-specific, to uphold industry standards and minimize shipping discrepancies.

Warehouse and Distribution Manager

Beamco Nigeria Limited
Lagos, Nigeria
09.2007 - 05.2014
  • Supervise the shipment receipt from the Airport and seaports: items include Safety and security equipment, structural steel, rotating equipment, spare parts, Forklift, cranes, Mechanical seals, compressors Disposable items, for oil and gas companies.
  • Report and follow up with the procurement department and account managers.
  • Implement and monitor the safety standards in the warehouse
  • Monitor the material inspection (QA/QC) in the warehouses as per the Oil and Gas companies’ standards and regulations.
  • Supervise the packaging and transporting process
  • Coordinate with the transporters and the Sub-contractor agents
  • Monitor the delivery of orders to client
  • Stock and inventory control (MRO, Steel and mechanical equipment)
  • Develop processes and procedures to achieve higher quality of work
  • Train and supervise warehouse staff to safely implement their tasks
  • Utilize storage space to increase storage capacity
  • Supervise the maintenance of handling equipment (forklifts, cranes) and warehouse facility

Education

Bachelor of Science - Transportation And Logistics

Holy Spirit University of Kaslik
Lebanon
01-2007

Skills

  • Risk Management
  • Customer Experiences
  • Strategic Planning
  • Purchasing and Planning
  • Time Management
  • Operations Management
  • Training and Development
  • Matrix Management

Timeline

General Manager

Funvestement Group and Helen Fun Factory
10.2022 - Current

Division Operations Manager

The Net Global
07.2014 - 09.2022

Warehouse and Distribution Manager

Beamco Nigeria Limited
09.2007 - 05.2014

Bachelor of Science - Transportation And Logistics

Holy Spirit University of Kaslik
Charbel Dahrouj