Charde Medina
Los Angeles,CA
Summary
Goal-oriented worker with extensive experience in providing exceptional customer service. Known for strong multitasking, conflict resolution skills, and contributing to a positive dining experience.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Server
The District by GS
Los Angeles, CA
01.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed guest inquiries and resolved concerns with professionalism.
- Suggested menu items to enhance guest experience and satisfaction.
- Coordinated with bartenders to serve beverages efficiently during peak hours.
Shift Leader/Server
Roscoes Chicken and Waffles
10.2019 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier Supervisor
Trejos Tacos
03.2019 - 03.2020
- Responsible For Opening & Closing Restaurant.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Hostess
Mel's Drive In
11.2018 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
B.O.H Kitchen Chef
Smitten Ice Cream
10.2017 - 11.2018
- Prepare ice cream bases and other menu items
- Prepare, wash, peel and/or cut various foods to be cooked
- Follows through with all food safety requirements
- Maintain clean and sanitized work area.
Dispatcher/ Cashier
Bennys Tacos & Rotisserie Chicken
05.2015 - 09.2017
- Process Delivery Orders via Online, UBER EATS, & Phone
- Assist Customers With Orders & Catering Orders
- Maintained knowledge of Cashier Procedure
- Responsible for balanced cash draw at close of shift
- Maintain a clean, safe dining area for customers to enjoy their meal.
Education
Alexander Hamilton High School
Los Angeles, CASkills
- Strong multitasking
- Team Collaboration
- Cash Handling
- Goal-Oriented
- Assist in training new employees
- Conflict resolution
Certification
- ServSafe
- Food Handler Certification
- Driver's License
Languages
Spanish
Timeline
Server
The District by GS
01.2025 - Current
Shift Leader/Server
Roscoes Chicken and Waffles
10.2019 - 05.2025
Cashier Supervisor
Trejos Tacos
03.2019 - 03.2020
Hostess
Mel's Drive In
11.2018 - 05.2019
B.O.H Kitchen Chef
Smitten Ice Cream
10.2017 - 11.2018
Dispatcher/ Cashier
Bennys Tacos & Rotisserie Chicken
05.2015 - 09.2017
Alexander Hamilton High School