Jordyn McGee
Rodeo,CA
Summary
Offering excellent interpersonal skills and positive attitude, ready to learn and grow in customer-focused environment. Delivers strong communication and customer service skills, with ability to quickly adapt to membership systems and sales techniques. Ready to use and develop these skills in a customer service role.
Overview
3
3
years of professional experience
Work History
Front Desk/Membership Counselor
24 Hr Fitness
02.2024 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Serviced existing accounts on regular basis to maximize revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Lead Customer Service Representative
Janae Nikole Photography
03.2022 - 01.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged clients in person and over phone to answer questions and address complaints.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Investigated and resolved accounting, service and delivery concerns.
- Created comprehensive reports on department performance metrics, helping identify areas for improvement.
Education
Associate of Applied Science - Business Management
Deer Valley College
Pleasant Hill, CA05-2026
HIGHSCHOOL DIPLOMA -
John Swett High School
Crockett, CA05.2024
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask and prioritize tasks effectively
- Familiarity with basic customer service principles and practices
- Strong problem-solving abilities
- Goal-oriented mind
- Exceptional communication
- Attention to Detail
Timeline
Front Desk/Membership Counselor
24 Hr Fitness
02.2024 - Current
Lead Customer Service Representative
Janae Nikole Photography
03.2022 - 01.2024
Associate of Applied Science - Business Management
Deer Valley College
HIGHSCHOOL DIPLOMA -
John Swett High School
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