Chardonay Abadia
Kissimmee,Florida
Summary
Dedicated Customer Service Representative with over 4 years of experience in resolving customer inquiries and enhancing client satisfaction. Proficient in managing high-volume calls while maintaining a positive and professional demeanor to foster strong customer relationships. Skilled in actively listening to customer needs and providing tailored solutions for optimal outcomes.
Overview
5
5
years of professional experience
Work History
Night Auditor
Ramada
Kissimmee, FL
05.2026 - Current
- Balanced nightly folios and verified cash drawers, ensuring accuracy in financial transactions. Processed guest check-ins, check-outs, and late arrivals, enhancing guest experience at front desk. Reconciled room charges, payments, and reservation records in a property management system.
Front Desk Agent/Night Audit
Maingate Lakeside Resort
Kissimmee, FL
01.2025 - 02.2026
- Skilled in managing front desk operations efficiently, ensuring smooth check-ins and check-outs for guests. Experienced in performing night audits, accurately balancing financial transactions, and generating end-of-day reports. Strong communication skills and ability to work collaboratively with hotel staff to maintain a welcoming environment.
Front Desk Agent
Legacy Vacation Resorts
Kissimmee, FL
12.2023 - 06.2024
- Managed reservations, achieving high occupancy rates and guest retention. Addressed guest feedback, implementing solutions for improved experiences.
Front Desk Agent
The Berkley Orlando
Kissimmee, FL
12.2021 - 09.2023
- Coordinated with team to streamline operations and reduce wait times. Utilized booking software to manage reservations, ensuring accuracy. Contributed to a positive atmosphere, fostering repeat business. Assisted guests with check-ins, resolving issues promptly, enhancing satisfaction.
Education
High School Diploma -
Zenith Accelerated Learning Academy
Kissimmee, USASkills
- Night Audit Expert
- Team Collaboration Expert
- Problem Solving Expert
- Attention to Detail Expert
- Adaptability Advanced
- Creativity Expert
- Multitasking Expert
- Leadership Expert
- Training Skills Proficient
Personal Information
Title: Front Desk Agent/Night Auditor
Languages
English, Spanish
Timeline
Night Auditor
Ramada
05.2026 - Current
Front Desk Agent/Night Audit
Maingate Lakeside Resort
01.2025 - 02.2026
Front Desk Agent
Legacy Vacation Resorts
12.2023 - 06.2024
Front Desk Agent
The Berkley Orlando
12.2021 - 09.2023
High School Diploma -
Zenith Accelerated Learning Academy