Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jack Winter

Valley Stream,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Industrious stagehand and team-player with outstanding communication skills. Possessing proficient physical strength. Well-versed in set construction.

Overview

3
3
years of professional experience

Work History

Night Auditor

Penta Hotels
Inverness, Scotland-UK
10.2023 - 05.2024
  • Greeted arriving guests and checked them in to their rooms.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.

Stage Technician

Edin Court Theatre
Inverness , Scotland-UK
09.2023 - 02.2024
  • Organize and store all stage props, costumes, lighting equipment, audio-visual gear, and other materials.
  • Assist in constructing sets and installing scenery elements as needed.
  • Coordinate with actors and crew members regarding their movements onstage during rehearsals.
  • Assemble rigging systems for suspended scenery pieces such as curtains, backdrops, flats, platforms.
  • Securely fasten heavy items onto trusses using appropriate clamps and brackets.
  • Used appropriate tools and materials in alignment with safety protocols and industry best practices.

Customer Service

Boots Pharmacy
Inverness, Scotland-UK
05.2021 - 06.2023
  • Provided customers with product information and resolved their issues in a timely manner.
  • Ensured all customer service standards are met at all times.
  • Attended training sessions regularly to stay updated on new products or services offered by the company.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Education

Scottish Higher - Music

Inverness Royal Academy
Inverness Scotland

Scottish Higher - Music Technology

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Scottish National 5 - Mathematics

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Scottish National 5 - English

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Scottish National 5 - History

-

Scottish National 4 - Biology

-

Skills

  • Balancing Transactions
  • Problem-Solving
  • Ledger Updates
  • Complaints Management
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Front Desk Operations
  • Night Audit Reports
  • Account closing
  • Guest Relations
  • Hospitality service expertise
  • Strong Work Ethic
  • Prop handling
  • Stage Carpentry
  • Relationship Building
  • Problem-solving abilities
  • Excellent Communication
  • Time management abilities
  • Multitasking Abilities
  • Written Communication
  • Complaint resolution
  • POS systems expert
  • Customer Relations

Affiliations

  • Over 13 Years+ Experience In Playing & Setting Up Drums
  • Travel Enthusiast

Timeline

Night Auditor

Penta Hotels
10.2023 - 05.2024

Stage Technician

Edin Court Theatre
09.2023 - 02.2024

Customer Service

Boots Pharmacy
05.2021 - 06.2023

Scottish Higher - Music

Inverness Royal Academy

Scottish Higher - Music Technology

-

Scottish National 5 - Mathematics

-

Scottish National 5 - English

-

Scottish National 5 - History

-

Scottish National 4 - Biology

-

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Jack Winter