Chareese Young
Warren,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Oak Street Health
Roseville, MI
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Home Health Aide
AE Homecare Co. & Avalon Essential Homecare
Macomb, MI
02.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Medical Receptionist
Premier Mri Ct
Madison Heights, MI
07.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
MEDICAL RECEPTIONIST
EPIC HEALTHCARE
Warren, MI
09.2022 - 07.2023
- Greet all patients and schedule appointments for a busy practice
- Maintain patient records using an electronic health records system, ensuring HIPAA guidelines are followed and privacy of all patients maintained
- Manage time to ensure all office administration tasks are completed promptly while providing excellent customer service to patients
- Comfort distressed patients - this may range from simply fixing any appointment issues that may arise, to being the voice of comfort during times of extreme stress and emergency.
Hilo Driver
USPS, United States Postal Service
Allen Park, MI
09.2021 - 09.2022
- Safeguarded product integrity during transportation, diligently following proper lifting techniques and securing loads appropriately.
- Facilitated smooth operations, performing routine maintenance checks on Hi-Lo equipment for optimal performance.
- Enhanced warehouse efficiency by accurately operating Hi-Lo equipment for material handling tasks.
- Delivered consistent high-quality results while managing multiple priorities under tight deadlines in a fast-paced environment.
- Boosted productivity, consistently meeting or exceeding daily performance goals for load completion.
- Cleaned work area regularly by removing empty wood and plastic pallets and arranging for pickup of discarded pallets.
HHA
PROGRESSIONS REHAB
Macomb, MI
01.2020 - 08.2021
- Provided complete care for patients in a group assisted home
- Prepared meals and served as the overseer for medical and hygienic care for patients
- Built rapport with patients, coworkers, and families of the patient
- Arranged transportation to all activities and necessary medical treatment
- Maintained accurate progress reports for behavior, therapy, and medical treatments.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
FRONT DESK
ASKAR FAMILY PRACTICE
01.2018 - 01.2020
- Responsible for registering patients, verifying insurance and making appointments in a timely manner while showing great hospitality.
CUSTOMER SERVICE
WALMART
01.2016 - 01.2018
- Responsible for answering phone calls, addressing concerns, processing exchange and returns.
DIRECT CARE
AZAELA EPPS AFC
01.2012 - 01.2016
- Provided complete care for patients in a group assisted home
- Prepared meals and served as the overseer for medical and hygienic care for patients
- Built rapport with patients, coworkers, and families of the patient
- Arranged transportation to all activities and necessary medical treatment
- Maintained accurate progress reports for behavior, therapy, and medical treatments.
CUSTOMER SERVICE REPRESENTATIVE
LOEWEN GROUP
01.2012 - 01.2016
- Handled customer inquiries, billing questions, and complaints
- Interface daily with clients, internal partners, and vendors
- Answered a multi-line telephone while scheduling appointments for senior management
- Completed voluntary customer service training helping to learn and understand ways to enhance customer satisfaction and improve productivity
- Listen attentively to customers ensuring a positive experience while aiming to reduce the risk of escalation.
HOUSEKEEPER
ALPHA MANOR NURSING HOME
01.2000 - 01.2012
- Inventory stock to ensure adequate supplies
- Inspect and perform work assignments according to prescribed standards of cleanliness
- Maintain accurate and up to date records summarizing daily work assignment ensure each target area is cleaned and sanitary
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Use the current state approved procedures for understanding and handling cleaning chemicals while incorporating all safety precautions
- Proficient in removing trash, dirty linen, and any other items that require disposal
- Courteous with residents, staff, and clients
- Replaced and supplied toiletries on a regular basis
- Assist in collecting food trays and returning to kitchen.
Education
DIPLOMA - General Studies
Hamtramck Horizon High School
Hamtramck, MI06.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Care
- Vital signs monitoring
- Medication Administration
- Elder Care
- Emotional Support and Companionship
- Self-Motivated and Disciplined
- Data Entry
- EMR / EHR
Phone
(313) 986-9130
Timeline
Medical Receptionist
Oak Street Health
07.2024 - Current
Home Health Aide
AE Homecare Co. & Avalon Essential Homecare
02.2024 - Current
Medical Receptionist
Premier Mri Ct
07.2023 - 07.2024
MEDICAL RECEPTIONIST
EPIC HEALTHCARE
09.2022 - 07.2023
Hilo Driver
USPS, United States Postal Service
09.2021 - 09.2022
HHA
PROGRESSIONS REHAB
01.2020 - 08.2021
FRONT DESK
ASKAR FAMILY PRACTICE
01.2018 - 01.2020
CUSTOMER SERVICE
WALMART
01.2016 - 01.2018
DIRECT CARE
AZAELA EPPS AFC
01.2012 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
LOEWEN GROUP
01.2012 - 01.2016
HOUSEKEEPER
ALPHA MANOR NURSING HOME
01.2000 - 01.2012
DIPLOMA - General Studies
Hamtramck Horizon High School