Charika Aldridge
Towne Properties
Indianapolis,IN
12
years of professional experience
Detail-oriented leasing consultant with over four years of experience in property management. Adept at resolving resident inquiries and improving tenant satisfaction through effective communication and problem-solving skills. Committed to fostering a welcoming community environment.
Work History
Leasing Consultant
4 Years 1 Month- Conducted property tours and showcased amenities to prospective residents.
- Managed leasing documentation, ensuring accuracy and compliance with company policies.
- Developed strong relationships with residents to enhance community engagement and satisfaction.
- Coordinated lease renewals and maintained updated resident files for operational efficiency.
- Assisted in marketing strategies, utilizing social media platforms to attract new tenants.
- Resolved resident inquiries and maintenance requests promptly to uphold service standards.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Office Administrative Assistant
4 Years 1 Month- Coordinated scheduling and calendar management for office staff and service technicians.
- Processed customer inquiries and ensured timely resolution of issues.
- Managed office supplies inventory, optimizing procurement processes to reduce costs.
- Created and maintained organized filing systems for efficient document retrieval.
- Assisted in training new administrative staff on office procedures and software tools.
- Developed standard operating procedures to enhance workflow efficiency within the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Leasing Consultant
1 Year 1 Month- Collaborated with property management team on initiatives to improve tenant retention rates.
- Trained new leasing staff on procedures, enhancing team performance and knowledge sharing.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
Customer Service Representative
2 Years 9 Months- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted in product selection, guiding customers to make informed purchasing decisions.
- Processed transactions accurately while ensuring adherence to company policies and procedures.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new staff on customer service protocols, enhancing team efficiency and service quality.
Education
High School Diploma
Skills
Customer service
Fair housing regulations
Building rapport
Fair housing policies
File management
CRM software
Telephone and email etiquette
Background check process
Timeline
Leasing Consultant
Towne Properties
07.2022 - CurrentRead More
Office Administrative Assistant
Orkin Pest Control
06.2018 - 07.2022Read More
Leasing Consultant
Birge & Held
05.2017 - 06.2018Read More
Customer Service Representative
Hhgregg
10.2014 - 07.2017Read More
James Madison Adult High School
High School Diploma
Read More