Charisa GarboHe
Gaithersburg,MD
Summary
Experienced Office Lead with expertise in Imaging operations, scheduling, patient registration, insurance verification, referrals, and MRI implant/device coordination. Skilled in coordinating with physicians, technologists, and clinical teams to support efficient workflows for patient care. Strong leader with excellent organization, communication, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist Lead
Adventist Healthcare Imaging
Rockville, Maryland
05.2025 - Current
- Greet and check in 45+ patients daily for imaging services, including check-in/check-out. Communicate with patients regarding appointments, preparation instructions, required documentation, and follow-up needs.
- Serve as a primary point of contact for patients, referring providers, technologists, and leadership, resolving escalated concerns and ensuring timely communication and follow-up.
- Manage multiple patient and/or referring physicians requests, phone calls, scheduling changes, expediting reports and addendum request.
- Coordinate with referring physicians, managers, technologists to manage same-day appointments and priority cases.
- Coordinate patient appointments, preparation instructions, required documentation, and follow-up needs across multiple imaging modalities, including MRI, CT, mammography, DEXA, nuclear medicine, ultrasound, and X-ray.
- Screen patients using MRI and CT safety questionnaires to identify contraindications and ensure appropriate scheduling. Obtain and document relevant implant/device information for review by the appropriate clinical and/or MRI personnel to support safe and accurate MRI screening.
- Coordinate and prioritize front-desk responsibilities while supporting staff in managing high-volume patient activity, phone calls, scheduling requests, and administrative needs.
- Checking the insurance verification, payment processing, and authorization tracking, ensuring required approvals are obtained and documented prior to appointments to reduce delays, cancellations, and scheduling issues.
- Sort and distribute incoming and outgoing mail and faxes; scan and upload documents, import and export imaging studies, and process daily cash deposits.
- Train, coach, and mentor new team members on front-desk workflows, patient registration, scheduling procedures, documentation requirements, and departmental processes.
Patient Service Specialist
Adventist Healthcare Imaging
Germantown, MD
12.2022 - 05.2025
- Greet and check in 60+ patients daily and confirm appointments.
- Verify insurance coverage and collect co-pays, handling billing inquiries and resolving discrepancies.
- Answer high-volume telephone calls and assist patients, radiologists, physicians, and clinical staff with general inquiries, scheduling and imaging-related questions.
- Manage appointment changes, cancellations, rescheduling, and urgent imaging requests.
- Fulfill medical record request from other radiology imaging facilities
- Communicate appointment details, preparation instructions, arrival requirements, and other relevant information to patient.
- Process incoming and outgoing correspondence, faxes, and clinical documentation. Scan, upload, fax, and distribute medical records and other required documentation.
Patient Access Registration
Advent Medical Group
Rockville, MD
08.2021 - 11.2022
- Greet and check in 60+ patients daily, confirming appointments and updating
records in EMR. - Verify insurance coverage and collect co-pays, handling billing inquiries and
resolving discrepancies. - Maintain appointment schedules for five providers, optimizing patient flow and
reducing no-shows by 15%. - Answer high-volume incoming calls and route calls using a multi-line phone system;
take accurate messages and schedule appointments. - Provide compassionate communication with patients in-person and over the phone,
addressing questions about services, prescription refills, labs, imaging orders, referrals or follow-ups. - Scheduling future appointments for patients.
Assistant Manager
New Image Medical
Las Vegas, NV
01.2016 - 10.2022
- Build strong, trusting relationships with patients through compassionate communication and personalized care.
- Supported medical staff with day-to-day patient care and clinical needs.
- Train and support staff while identifying opportunities to improve workflows, efficiency, and overall team performance.
- Manage inventory and supply ordering, ensuring adequate stock levels and timely replenishment of essential office and departmental supplies.
- Maintain and review employee time sheets, ensuring accuracy and timely submission, and assist with payroll processing in accordance with company procedures.
- Perform a variety of clerical and administrative tasks, including filing, faxing, scanning, and maintaining accurate and organized records.
- Sterilized medical equipment and supplies in accordance with established safety protocols.
- Prepare examination rooms and assist physicians with patient examinations and minor medical procedures.
- Operate specialized medical equipment, including electrical stimulation, anorectal manometry, and urodynamic testing equipment, to support patient care and diagnostic procedures.
- Troubleshoot and perform basic technical support for Laborie Urodynamic and Urostym Uroval medical equipment, ensuring proper operation and minimizing equipment-related disruptions.
Quality Assurance Lead
DHHS Public Health Contact Tracers
Silver Spring, MD
03.2021 - 01.2022
- Supported local COVID-19 testing and vaccination drives, managing check-ins and
data collection. - Providing services to the community and spreading awareness of the COVID-19
vaccine and its safety. - Generates daily reports of administered and unused doses.
- Accurate data entry and registration.
- Setting up the site, equipment, and supplies and troubleshooting technical site
issues. - Train and manage new team members, ensuring accurate data entry and adherence to established quality assurance standards and protocol.
Education
Bachelor's of Science - Management Information System
California Intercontinental University
Irvine, Ca12-2017
Skills
- Medical terminology
- Detail-oriented
- Insurance verification
- Scheduling and coordinating
- PACs & RIS familiarity
- Front desk operations & medical records
- Customer service and patient relations
- Billing support & copay collection
- EMR/EHR Systems (Epic, MergeRIS, eClinicalWorks, Office Ally, & Abbadox
- Knowledge about different modalities ie CT, MRI,XR,US, NM, DEXA, & MG
Timeline
Patient Service Specialist Lead
Adventist Healthcare Imaging
05.2025 - Current
Patient Service Specialist
Adventist Healthcare Imaging
12.2022 - 05.2025
Patient Access Registration
Advent Medical Group
08.2021 - 11.2022
Quality Assurance Lead
DHHS Public Health Contact Tracers
03.2021 - 01.2022
Assistant Manager
New Image Medical
01.2016 - 10.2022
Bachelor's of Science - Management Information System
California Intercontinental University