Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Timeline
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CHARISE SAUNDERS

Kronenwetter

Summary

Goal-driven healthcare professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Wisconsin.

Overview

13
13
years of professional experience

Work History

Pharmacy Manager

Walgreen Drug Store - 10574
05.2015 - Current
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
  • Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
  • Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
  • Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
  • Supported patients with chronic conditions through establishment of medication therapy management program.
  • Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
  • Increased patient satisfaction with personalized medication counseling sessions.
  • Collaborated with insurance companies to streamline claims process, reducing wait times for patients.

Sole Proprietor

North Pole Crafting Company
01.2021 - Current
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Implemented marketing strategies that effectively promoted services and attracted new clients.
  • Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
  • Conducted thorough market research to identify new opportunities for growth and expansion.

Relief Pharmacist

Tomahawk Pharmacy
01.2014 - Current
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Received and accurately processed written prescriptions from customers using medical computer system.

Pharmacist

Northbay Pharmacy
09.2011 - 01.2013
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
  • Received and accurately processed written prescriptions from customers using medical computer system.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Education

Doctor of Pharmacy - Pharmacy

University of Wisconsin-Madison
Madison, Wi
05.2007

Skills

  • Professional ethics
  • Multitasking
  • Relationship Building
  • Reliability
  • Attention to Detail
  • Problem-solving abilities
  • Organizational Skills
  • Active Listening
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Performance Metrics

Volunteer Experience

Ascension Good Samaritan Hospital Foundation Board Member 2017-2020

Merrill Wi Rotary Club Board Member 2016-2020

Merrill Area Chamber of Commerce 2015-present, Ambassador 2015-2020

St Vincent De Paul Free Clinic 2013-2020

Pharmacy Society of Wisconsin 2009-2015

Awards

Walgreens Champion of Champions won at store, district, and regional levels for community involvement

Merrill Chamber of Commerce Ambassador of the Year 2015

Timeline

Sole Proprietor

North Pole Crafting Company
01.2021 - Current

Pharmacy Manager

Walgreen Drug Store - 10574
05.2015 - Current

Relief Pharmacist

Tomahawk Pharmacy
01.2014 - Current

Pharmacist

Northbay Pharmacy
09.2011 - 01.2013

Doctor of Pharmacy - Pharmacy

University of Wisconsin-Madison

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CHARISE SAUNDERS