Charish Childs
Sacramento,CA
Summary
Results-driven and detail-oriented administrative professional with 15+ years of expertise in data entry, database management, and credit risk auditing. Demonstrates a proven track record in maintaining accurate records, ensuring data integrity, and enhancing operational efficiency. Skilled in problem-solving, relationship building, and time management, consistently delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Salesfloor Associate
Burlington
06.2024 - Current
- Cross-trained in multiple store functions, boosting overall productivity and operational efficiency.
- Maintained and organized sales floor, enhancing customer satisfaction and positive feedback.
- Collaborated on promotional events, driving a significant increase in event-driven sales.
- Conducted thorough quality checks on incoming shipments, ensuring high standards of product presentation and minimizing returns.
Remote Credit Risk Quality Auditor
T-Mobile
07.2023 - 01.2024
- Conducted detailed call reviews and offline audits, ensuring regulatory compliance and company guidelines.
- Identified and implemented improvement initiatives, increasing operational efficiency by 21% and achieving regulatory compliance.
- Launched a Kudos Shout-out program, recognizing exceptional audits and fostering a culture of excellence within the team.
Remote Credit Risk Quality Auditor
T-Mobile
02.2021 - 01.2023
- Drove credit limit approvals for Fortune 500 clients, contributing to a notable increase in revenue generation through strategic analysis.
- Spearheaded process automation initiatives, drastically enhancing operational efficiency and reducing time-to-decision for underwriting tasks.
- Designed and implemented a comprehensive mentorship program, facilitating seamless onboarding and professional growth for new team members.
Associate Underwriter
T-Mobile
11.2018 - 02.2021
- Conducted comprehensive financial analyses to make informed underwriting decisions, aligning customer creditworthiness with T-Mobile's growth objectives.
- Pioneered process improvements in credit assessments, resulting in a 25% reduction in bad debt over 2 years.
- Expertly multitasked in a fast-paced environment, seamlessly switching between complex financial analysis and addressing retail sales team inquiries, via phone, chat, and email.
Business Verification Specialist
T-Mobile
10.2016 - 11.2018
- Meticulously processed over 100 weekly business applications, ensuring thorough scrutiny of customer-submitted legal documents for service legitimacy.
- Verified business legitimacy using data and legal documents, enhancing T-Mobile's risk management.
- Reduced fraudulent activities by 14.7% through streamlined verification processes.
- Ensured compliance with credit information standards, improving overall service reliability.
Stock Controller
Lowe's Home Improvement
03.2011 - 09.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Financial Care Representative
T-Mobile
06.2015 - 10.2016
- Optimized call resolution strategies, achieving a 93% resolution rate and enhancing customer loyalty through expert problem-solving and service knowledge.
- Analyzed payment trends to implement targeted resolutions, significantly reducing delinquent accounts and boosting overall revenue for the organization.
- Maintained an exceptional first-call resolution rate of 97% by leveraging a comprehensive understanding of services and internal systems, enhancing operational efficiency.
Education
High School Diploma -
Hueytown High School
Hueytown, AL05.2005
Skills
- Data Entry
- Customer Service
- Risk Management
- Quality Assurance
- Microsoft Office Suite
- Relationship Building
- Attention to Detail
- Adaptability
- Call Review
- Ethical Conduct
- Basic Research Skills
- Strategic Analysis
- Time Management
- Organizational Skills
- Problem Resolution
- Analytical Thinking
Accomplishments
• Achieved 100% quality scores for 16 consecutive months, leading to a promotion to Credit Risk Quality Auditor.
• Spearheaded successful team-building events for more than 100 T-Mobile Credit Risk employees, improving team morale and productivity.
• Received multiple Top performer awards throughout 8-Year tenure at T-Mobile.
• Organized and led a Toy Drive fundraising event generating nearly $5000 for children and families in need.
Timeline
Salesfloor Associate
Burlington
06.2024 - Current
Remote Credit Risk Quality Auditor
T-Mobile
07.2023 - 01.2024
Remote Credit Risk Quality Auditor
T-Mobile
02.2021 - 01.2023
Associate Underwriter
T-Mobile
11.2018 - 02.2021
Business Verification Specialist
T-Mobile
10.2016 - 11.2018
Financial Care Representative
T-Mobile
06.2015 - 10.2016
Stock Controller
Lowe's Home Improvement
03.2011 - 09.2017
High School Diploma -
Hueytown High School
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