Charisma Johnson
Bronx,NY
Summary
A results-oriented professional with experience in fast-paced, high-stress environments. Expertise in coordinating with teams to excel in customer satisfaction, loyalty, and displaying a positive brand image.
Overview
2
2
years of professional experience
Work History
Senior Clerk
Montefiore Medical Center, Wakefield Campus
02.2024 - Current
- Handle all incoming calls and act as a liaison between patients, secretaries, physicians and facility.
- Responsible for complete patient registration including but not limited to proper insurance verification and applying coordination of benefit rules.
- Maximize income for every patient seen by managing verification and confirmation/rescheduling process.
- Manage physician schedules while appointment scheduling for all providers
Patient Services Representative
Montefiore Medical Group
12.2022 - 02.2024
- Scheduling patient appointments and making reminder calls
- Receiving and processing cash and credit card payments for medical services rendered
- Obtaining patients' addresses, contact details, insurance information, and medical histories
- Updating and verifying patient information at every visit
- Performing administrative and clerical duties, such as filing paperwork, when necessary
- Respond to an electronic mailbox within Epic and assigned CRM pool in a timely manner
Education
High School Diploma -
Glenmont Job Corps
Albany, NY03.2015
Skills
- Excellent Communication
- Conflict Resolution
- Data Entry
- Multitasking
- Resourceful
- Insurance verification
Timeline
Senior Clerk
Montefiore Medical Center, Wakefield Campus
02.2024 - Current
Patient Services Representative
Montefiore Medical Group
12.2022 - 02.2024
High School Diploma -
Glenmont Job Corps
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