Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Charisma McNair

Ridgeland,Mississippi

Summary

With 7+ years of experience, excel in leading technical support, training, and problem-solving initiatives for
stakeholders. Proven adept at conquering hardware, software, and networking complexities, and expertise in configuring and managing IT infrastructure. Fueled by a passion for leveraging technology for patient care, I'm now transitioning into HealthTech, driven by a commitment to advancing healthcare through innovative solutions. My proven ability to create impactful Helpdesk documentation and conduct
comprehensive IT training programs, coupled with my collaborative skills and dedication to patient well-being, makes me a valuable asset to any forward-thinking HealthTech organization.

Overview

9
9
years of professional experience

Work History

Client Technician III

Mississippi Department of Education
06.2022 - Current
  • Enhanced data analysis and collaboration to identify and solve technology challenges.
  • Designed and delivered engaging training programs, ensuring successful technology adoption.
  • Resolved 95% of hardware, software, and network issues within 24 hours remotely.
  • Maintained proactive device management and security compliance for on-prem and cloud devices.
  • Collaborated with program offices to revamp IT asset management and training content.

Information Technology Help Desk Analyst

University of Mississippi Medical Center
08.2019 - 01.2022
  • Resolved complex technical issues for diverse healthcare users, ensuring user satisfaction exceeding 90%.
  • Onboarded new team members and facilitated a collaborative IT support environment.
  • Maintained seamless user experience in Citrix and Epic healthcare systems.
  • Translated technical jargon into clear information for a non-technical audience.
  • Thrived in the dynamic healthcare IT landscape, adapting to new technologies and navigating regulations.

VoIP Enterprise Solution Advocate

Cspire Wireless
01.2018 - 08.2019
  • Provided expert technical support for Avaya systems, cloud phones, mobile devices, and VOIP platforms.
  • Exceeded customer expectations with proactive problem-solving, clear communication, and accurate technical solutions.
  • Built strong client relationships through personalized service and responsive communication.
  • Demonstrated proficiency in multiple VOIP platforms, billing systems, and CRM systems.
  • Analyzed data and implemented cost-saving initiatives, exceeding quantitative KPIs.

Medical Transportation Member Representative

MTM, Inc.
07.2015 - 04.2016
  • Coordinated seamless medical transport for beneficiaries, complying with diverse regulations and medical terminology.
  • Cultivated strong vendor relationships, securing cost reductions and exceeding customer satisfaction.
  • Optimized route planning and dispatching, achieving a 98% on-time performance rate.
  • Maintained 100% fraud prevention through meticulous data logging and proactive monitoring.
  • Delivered empathetic and efficient care to both members and vendors, exceeding expectations.

Education

Associate of Arts - AA - HEALTH INFORMATICS AND INFORMATION MANAGEMENT

Holmes Community College
07.2025

Skills

  • Cross-Cultural Communication Skills
  • Employee Training
  • Active Directory Experience
  • System Recovery
  • Healthcare Industry
  • Asset Management
  • Time Management
  • Onboarding
  • Technical Support
  • Remote Device Management

Accomplishments

  • IT expert with onboarding, training, client resolution, and KPI-surpassing expertise.
  • Committed to growth, proficient in hardware/software/networking/cloud/VOIP.
  • Optimized asset management: processes, policies, and vendor collaboration.
  • Master communicator and problem-solver: complex issues, exceeded expectations.
  • Proven success in applying technological expertise across diverse industries, including Education, Healthcare, Telecommunications, and Medical Insurance.

Timeline

Client Technician III

Mississippi Department of Education
06.2022 - Current

Information Technology Help Desk Analyst

University of Mississippi Medical Center
08.2019 - 01.2022

VoIP Enterprise Solution Advocate

Cspire Wireless
01.2018 - 08.2019

Medical Transportation Member Representative

MTM, Inc.
07.2015 - 04.2016

Associate of Arts - AA - HEALTH INFORMATICS AND INFORMATION MANAGEMENT

Holmes Community College

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Charisma McNair