WAYMAN GOREE
Chelmsford,MA
Summary
An experienced leader, excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. A diligent trainer and mentor with exceptional management abilities and results-driven approach. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Café General Manager
Starbucks
01.2023 - 01.2025
- Oversaw daily operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Senior Hospitality Associate
Seasons 52
01.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased upsell conversion by 22% and upheld a 100% health inspection score.
Guest Experience Manager – Café Division
Nunu Chocolates
01.2018 - 01.2020
- - Managed operations and a team of 10+
- Improved Sales by 18%, through loyalty programs and targeted product pushes.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
Education
Associate of Science - Dental Hygiene
Middlesex Community College
Massachusetts09-2027
Skills
- Client satisfaction enhancement
- Retail Sales & Hospitality
- Operational efficiency
- P&L Management
- Inventory & Loss Prevention
- Event Planning & Community Engagement
- Staff Scheduling & Training
- Health and safety regulations
Timeline
Café General Manager
Starbucks
01.2023 - 01.2025
Senior Hospitality Associate
Seasons 52
01.2020 - 01.2023
Guest Experience Manager – Café Division
Nunu Chocolates
01.2018 - 01.2020
Associate of Science - Dental Hygiene
Middlesex Community College