Charissa Phillips
Palm Beach Gardens,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Publix Bakery. Proven ability to enhance guest engagement and maintain cleanliness standards while managing inventory and cash handling. Recognized for driving sales through strategic merchandising and fostering a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Q
Singer Island
02.2024 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to optimize workflow and improve order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Painter
South Florida Custom Boatworks
Palm Beach Gardens, FL
08.2021 - 10.2025
- Assisted in surface preparation and cleaning for optimal paint adhesion
- Mixed and matched paint colors to achieve desired finishes
- Operated various painting tools including sprayers and brushes
- Ensured compliance with safety protocols during painting operations
- Maintained organized workspace to enhance workflow efficiency
- Collaborated with painters to complete projects within deadlines
- Demonstrated attention to detail when performing tasks such as taping off edges and trim before applying paint coats.
Sales Associate
Groundswell Surf Shop
Juno Beach, FL
04.2023 - 01.2025
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and accuracy during sales transactions.
- Assisted in visual merchandising efforts, optimizing store layout for enhanced customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with management to develop promotional strategies that increased foot traffic.
Assistant Store Manager
Publix Bakery
Hobe Sound, FL
04.2023 - 08.2023
- Decorated baked goods.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted customers in selecting bakery products, providing product knowledge and recommendations.
- Managed inventory levels, ensuring product availability and freshness through regular stock checks.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Led daily operations, ensuring efficient store management and optimal customer service delivery.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage rates.
- Analyzed sales data to identify trends, driving targeted promotional strategies that boosted revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Arts - Interior Design
Palm Beach State College
Palm Beach Gardens, FL12-2026
Associate of Arts - Interior Design
Indian River State College
Ft. Pierce, FL12-2026
High School Diploma -
William T. Dwyer
Palm Beach Gardens, FL05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Memory retention
Certification
Food Handlers Certified
Languages
German
Native or Bilingual
Food Handlers
I took courses online to build awareness on properly handling food.
Timeline
Server
The Q
02.2024 - 10.2025
Sales Associate
Groundswell Surf Shop
04.2023 - 01.2025
Assistant Store Manager
Publix Bakery
04.2023 - 08.2023
Painter
South Florida Custom Boatworks
08.2021 - 10.2025
Associate of Arts - Interior Design
Palm Beach State College
Associate of Arts - Interior Design
Indian River State College
High School Diploma -
William T. Dwyer