Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Charisse Clark

The Bronx,NY

Summary

Competent Central Office Technician with a focus on excellent completion of telecommunications testing, repairs and maintenance. Practiced in checking the integrity of subscriber loops and installation acceptance using a wide variety of testing equipment. Talented in working with fiber optics and copper wiring to create and maintain circuits. Well-versed in workplace protocols with a priority on safety.

Overview

33
33
years of professional experience

Work History

Central Office Technician

Verizon Business
New York, NY
04.2013 - Current
  • Guarantees the integrity of the inside telephony equipment and provide sophisticated testing procedures for identifying faults in both the inside and outside equipment.
  • ALL NETWORK ELEMENTS AND CIRCUITS OPERATE CORRECTLY BY
  • Troubleshooting circuits and Central Office equipment using a variety of simple and complex electronic test equipment (including software trouble shooting and debugging procedures); perform preventive maintenance test procedures; interpret diagnostic data or indicators related to the Network elements (e.g., circuits and/or switches) and locate troubles in all Network elements (e.g., circuits and/or switches).
  • Reviewing and analyzing customer trouble reports and complex schematic circuit diagrams to determine what needs to be done.
  • Installing, maintaining, and repairing complex electronic switching equipment, such as:
  • Switching circuits and other essential equipment e.g., inspects, cleans, adjusts, and replaces equipment. Working with different desktop and mainframe computer systems
  • Keeping telephone service operating by regulating the source of electricity. This involves operating and maintaining electrical equipment such as; electrical generators, batteries, rectifiers, diesel and turbine motors, converters, inverters, etc.
  • Testing and making needed adjustments to power sources.
  • Preparing reports and maintaining records.
  • Using testing equipment to ensure work site is free of any safety hazards

Customer Service Representative

Verizon
New York, NY
03.1993 - 04.2013
  • Responsible for answering customer questions, handling requests for service, and resolving customer problems in a prompt, courteous and accurate manner. Required to sell Verizon products and services to meet set sales objectives. Responsible for identifying customer needs, determining which products would benefit them and recommending services that provide value. Worked at a desk and use a computer terminal to input orders, as well as to retrieve, update and create customers’ billing, payment and service records while simultaneously negotiating with customers.
  • Talked with customers on the telephone, and is responsible for formulating orders, checking and verifying information, recalling data from databases and collecting delinquent accounts. Extensive telephone work, paperwork and keyboarding are part of the job. Used a terminal to retrieve customer's billing, payment and record of service details. Closed commitments and did collection work during a designated periods where the working environment is quickly paced.
  • Negotiated with customers on the telephone, formulating orders, checking and verifying information, recalling data from databases and collecting delinquent accounts. Extensive telephone work and paperwork are part of the job. retrieving customer’s billing, payment and record of service details. Closed commitments and did off-line work (ex, collections, orders, etc.) during a designated period where the working environment is quickly passed.
  • Received incoming calls via a call distributor system, which requires adherence to designated schedules for availability purposes.

Operator

Verizon
The Bronx, NY
06.1991 - 03.1993
  • General Duties Duties include, but are not limited to, the following:
  • A. Receives calls from customers or operators.
  • B. Obtains, through questioning, the information desired.
  • C. Searches the alphabetical, address or addenda directories of the locality of the customer's request, or uses a cordless console and microfilm viewer where required.
  • D. Questions, where necessary, for additional information, i.e., initials spelling or more definite address.
  • E. Supplies, where possible, the telephone information requested.
  • F. Works in close proximity to another operator and usually remains at position until relieved.
  • G. Wears a headset all day.
  • H. Works under close supervision.
  • I. Incumbents in different departments may be asked to perform different functions, depending on the needs of the business. For example: Call Completion
  • a. Operates a console equipped with a headset, keyboard, screen and other associated equipment required to complete collect,
  • b. Prepares tickets showing calling and called number, names and addresses, connect and disconnect time, credits and other essential billing information as required on certain telephone calls.
  • c. Supervises calls in progress.
  • d. Arranges for the collection and refunding of coins deposited in coin box telephones.
  • e. Reports equipment troubles and makes out trouble tickets.
  • f. Refers customers to other departments or other local and long distance companies as needed.
  • person and-credit card calls, and calls billed to a third telephone from coin and non-coin telephones. Assists customers who cannot dial.

Education

High School Diploma -

Harry S Truman High School
Bronx, NY
06-1986

Some College (No Degree) - Urban Planning

Virginia State University
Petersburg, VA

Some College (No Degree) - Business Marketing

New York University
New York, NY

Some College (No Degree) - Telecommunications

New York Institute of Technology
New York

Some College (No Degree) - Public Relations And Organizational Communication

Southern New Hampshire University
Hooksett, NH

Skills

  • Inventory Management
  • Installing equipment
  • System Maintenance
  • Safety Protocols
  • Cable Management
  • Logging job tickets

Accomplishments

  • North East Ambassador for Verizon BOLD (Black Organizers Leaders and Doer's) 2023- Current
  • Volunteering (various and numerous organizations)
  • Volunteer Team Lead for Alliance for Lupus Research New York City and New Jersey

Affiliations

  • I'm am extremely active in Volunteerism and Community Services.
  • I have been a Volunteer for The NFL, NBA, NARAS (Grammy Awards), MTV (Awards) USOC (Olympics), Essence Festival, WHO (World Hunger Organization) just to name a few.

Timeline

Central Office Technician

Verizon Business
04.2013 - Current

Customer Service Representative

Verizon
03.1993 - 04.2013

Operator

Verizon
06.1991 - 03.1993

High School Diploma -

Harry S Truman High School

Some College (No Degree) - Urban Planning

Virginia State University

Some College (No Degree) - Business Marketing

New York University

Some College (No Degree) - Telecommunications

New York Institute of Technology

Some College (No Degree) - Public Relations And Organizational Communication

Southern New Hampshire University

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Charisse Clark