Denisse Flores
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
Central Office Technician
Department of State Hospitals
Coalinga, USA
07.2023 - 07.2024
- I was responsible for managing timesheet records and tracking call-outs for payroll purposes, supervising the staffing of Licensed Vocational Nurses (LVNs), Registered Nurses (RNs), and Psychiatric Technicians
- Additionally, I processed the onboarding of new contract hires and organized their training schedules aswell as help with tours in state buildings
- Coordinated with vendors for the delivery and collection of materials
- Coordinated with departments to create weekly memos announcements flyers for hallways .
- Maintained accurate records of all performed maintenance tasks, ensuring efficient operations and adherence to industry standards.
- Assisted department heads with special projects.
- I provided office support, which encompassed a variety of duties such as duplicating documents, transmitting faxes, scanning materials, coordinating both internal and external meetings, managing maintenance and IT requests, proofreading and formatting documents, preparing presentation slides, and compiling reports from weekly meetings, among other responsibilities.
- I handled extensive confidential patient and staff documents, operating on a use and shred basis.
Lead Server
Bear Valley Springs Association
Tehachapi, USA
05.2017 - 06.2023
- Worked in conjunction with kitchen personnel to ensure prompt delivery of food orders and uphold high customer satisfaction levels
- Exhibited proficiency in managing challenging situations with difficult patrons while upholding a professional demeanor
- Led initiatives to enhance table turnover rates during peak periods through strategic seating arrangements
- Instructed staff on the proper management of cash transactions to reduce errors or discrepancies during the end-of-shift reconciliation process
- Showcased strong leadership capabilities by overseeing the restaurant's daily operations in the absence of the management team
- Addressed customer complaints swiftly and effectively, ensuring a positive dining experience for all guests
- Cultivated warm relationships with regular customers.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
Quality Control Technician
Mens Warehouse
Bakersfield, CA
03.2017 - 05.2017
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected orders and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Worked well in a team setting, providing support and guidance.
- Performed thorough inspections of incoming materials and outgoing products.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Associate
Express Clothing
Bakersfield, CA
10.2012 - 12.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
Education
Associate's degree - Criminal Justice
Bakersfield College
Bakersfield, CA12.2018
High school diploma -
Tehachapi High School
Tehachapi, CA12.2012
Skills
- Skilled in data management using Excel and document creation with Word
- Goal-focused mindset
- Extensive customer service experience
- Analytical problem-solving skills
- Independent task management
- Collaborative teamwork across diverse backgrounds
- Skilled in organizing schedules
- Proficient in organization
- Safety compliance measures
- Report evaluation
- File organization
- Inventory oversight
- Database entry
- Effective verbal and written communication
- Confidentiality handling
- Document preparation
- Leadership and supervision
- Scheduling and calendar management
- Proofreading
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Central Office Technician
Department of State Hospitals
07.2023 - 07.2024
Lead Server
Bear Valley Springs Association
05.2017 - 06.2023
Quality Control Technician
Mens Warehouse
03.2017 - 05.2017
Store Associate
Express Clothing
10.2012 - 12.2012
High school diploma -
Tehachapi High School
Associate's degree - Criminal Justice
Bakersfield College