Charisse Douglass
Youngstown,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Director
HHS, LLC
Youngstown, OH
02.2021 - Current
- Supervised 130 operations staff and kept employees compliant with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Case Manager Intern
Saint Johns Program For Real Change
05.2010 - 05.2020
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Education
GED -
1992
No Degree - Medical Office Assistance
1995
Skills
- Staff Training
- Order Supplies
- Multi-Unit Operations Management
- Management
- Customer Service
- Microsoft Outlook
- Microsoft Office
- Policy and Procedure Implementation
Timeline
Assistant Director - HHS, LLC
02.2021 - Current
Case Manager Intern - Saint Johns Program For Real Change
05.2010 - 05.2020
Charles A. Jones Skills And Business Education Center - GED,
Charles A. Jones Skills And Business Education Center - No Degree, Medical Office Assistance
Similar Profiles
Horacio MaldonadoHoracio Maldonado
EVS Director at HHS, LLCEVS Director at HHS, LLC
Shakiya FinchShakiya Finch
Establishment Caseworker/Order Entry Specialist at Veritas HHS LLCEstablishment Caseworker/Order Entry Specialist at Veritas HHS LLC
Matthew SchwingMatthew Schwing
Business Manager at HHS Construction LLCBusiness Manager at HHS Construction LLC
Marcus RaybuckMarcus Raybuck
Laborer at Astro Shapes LLCLaborer at Astro Shapes LLC
Eric KotapishEric Kotapish
Line Cook at Village PumpLine Cook at Village Pump