Charisse Laquio
Eastwenatchee,Washington
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Starbucks by mastering multitasking and fostering team collaboration. My knack for maintaining high-quality service under pressure led to increased repeat business. Skilled in customer service and effective time management, I adeptly balanced guest needs with operational efficiency.
Overview
3
3
years of professional experience
Work History
Host
South
05.2023 - 11.2025
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Barista
Starbucks, Barista
06.2022 - 04.2024
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Eastmont High School
955 3rd St NE East Wenatchee, WA 98802 United StatSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Timeline
Host
South
05.2023 - 11.2025
Barista
Starbucks, Barista
06.2022 - 04.2024
High School Diploma -
Eastmont High School
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