Charisse M Jefferson
Euclid,Oh
Summary
Experienced healthcare professional skilled in clinical and administrative duties, emphasizing patient care, medical procedures, and electronic health records. Recognized for delivering high-quality results and promoting teamwork. Thrives in fast-paced environments, excelling at supporting medical staff and patients. Valued for reliability and adaptability in providing efficient and top-notch healthcare services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cleveland Clinic Hillcrest
06.2023 - 01.2024
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Team Lead Assistant
Metro Health
11.2015 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Increased customer service success rates by quickly resolving issues.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
Eastlake, Ohio08.2016
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
Eastlake, Ohio04.2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Vital sign monitoring
- Clinical documentation
- Immunization administration
- Laboratory specimen collection
- Medical supply inventory
- Medical procedures
- Insurance authorizations
Awards
- Dean's List, 3.5/4.0
- American Red Cross BLS/AED and HeartSaver First Aid, 11/01/26
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
Timeline
Medical Assistant
Cleveland Clinic Hillcrest
06.2023 - 01.2024
Medical Team Lead Assistant
Metro Health
11.2015 - 01.2023
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
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