Charisse Popejoy

• Managed a high-volume calendar for an extremely busy Vice President, completed expense reports promptly, and arranged detailed travel itineraries with point-to-point logistics both domestically and internationally.
• Coordinated and crafted agendas for team and all-hands department meetings, department-sponsored events, office luncheons, tracked organizational goals with key performance indicators (KPIs), and managed the Underwriting department spending and budget.
• Prepared high-quality PowerPoint presentations for executive board meetings, working closely with the internal operations team on incorporating complex revenue and loss data to demonstrate growth and trends with detailed graphs and charts.
• Developed and maintained comprehensive cloud-based filing systems in OneDrive and internal shared drives, enhancing access and shared information across multiple teams.
• Executed department, office and Senior Executive Team events with precision and the highest level of detail.

.

• Cross-functional calendar management, expense report reconciliation, travel, and day-to-day administrative support for a team of five Directors within the Americas Operations business unit.
• Streamlined the talent acquisition and new hire onboarding process for the Americas Operations department by re-designing communications templates, implementing best practices, updating candidate tracking processes, and identifying opportunities to enhance the candidate experience.
• Managed monthly and quarterly travel and expense (T&E) spending, budgets, and reporting for the Americas Operations department to identify spending trends and expenditures.
• Updated organizational charts, MS Teams channels, email distribution lists, employee birthdays, and recognition announcements for the staff.
• Collaborated with the greater Intel administrative community and Sales & Marketing administrative team on the execution of all onsite events at the Folsom campus, including high-level customer meetings.

• Provided high-level support to the Chief Executive Officer, Chief People Officer, and Chief Customer Officer in day-to-day operations; managed multiple complex calendars, planned global and domestic travel, and completed high-volume expense reconciliation reporting.
• Partnered with the Chief of Staff and external company executive assistants in the management of high-level priorities related to the Board of Directors planning quarterly meetings, organizing logistics and offsite venues required, building out of an agenda and deck, tracking down content and data from internal stakeholders and working with the CEO and executive team to ensure quarterly financial and product updates are correct and effectively communicated during quarterly Board of Director meetings.
• Anticipated business needs and worked quickly to resolve any issues or requests, proactively managed projects to completion and ad hoc needs, facilitated high-level internal executive and senior-level leadership meetings, and organized external meetings with high-priority customers.
• Received, interpreted, and evaluated the significance level of information and meeting requests, and took appropriate responsive action in determining whether or not the CEO, CPO, and CCO should be involved.

• Built and maintained excellent relationships with the highest level of standards on behalf of the health plan with contracted providers assigned to more than 25,000 Medi-Cal members within the Northern California region.
• Developed action plans with providers on poor-performing measures to identify opportunities for enhancing access to care for high-risk members and maximizing incentive rewards for provider practices.
• Collaborated with health plans' internal quality department on opportunities to partner with providers on all provider-related projects, funded by the health plan.
• Drove results in partnering with providers to deploy resources as needed to proactively promote and support their services to members and provide the highest quality of care.
• Served as project coordinator lead for Northern California in the rollout of Cozeva, a cloud-based Population Health Management tool.

• Managed extremely active calendars, completed expense reports; composed and prepared correspondence that was sometimes confidential; arranged complex and detailed travel plans, itineraries, and agendas; and compiled documents for travel-related meetings for two Vice Presidents with general support to the Director team.
• Prioritized conflicting needs; handled matters expeditiously and proactively, and followed through on projects that the executive team to successful completion, often under deadline pressures.
• Provided a bridge for smooth communication between Vice Presidents and their internal departments, demonstrating leadership to maintain credibility, trust, and support with senior management staff.
• Coordinated agendas for senior management team meetings and off-sites, all hands staff meetings, tracked stakeholders of organizational key performance indicators (KPIs), and tracked department spending and budgets.
• Executed high-level ad hoc projects, created PowerPoint decks for executive meetings, and new hire onboarding, maintained organizational charts, and developed a travel and spending policy specific to Provider Engagement.

• Managed the day-to-day department operations, travel, and calendar management for three Directors, leading the Marketing & Communications, Health Programs, and Telehealth Medicine business units that supported all health plan-sponsored initiatives deployed at the local and state-wide level on behalf of the health plan.
• Collaborated with the administrative team across all of the health plans to ensure seamless execution of meetings, set agendas, meeting set-up, meeting minutes, and communication on follow-up items.
• Worked closely with finance on managing department budgets, invoice processing, and all other expenditures.
• Provided back-up support to the receptionist for breaks, lunch, and any time off in all aspects of the role.

• Strategic gatekeeper for multiple C-Suite Executives with complex calendars, high-volume internal and external customer meetings, and monthly expense reports reconciliation.
• Managed extensive professional and personal domestic and international travel arrangements for executives working with travel agents and direct booking tools for professional and personal travel.
• Full execution and ownership of local small-scale and Global large-scale events for each C-Suite organization, including but not limited to Executive leadership team offsites, dinners, and Top Tier Client events including Global Sales Kickoff in Las Vegas, Customer Success Kickoff in Austin Texas, Sales President's Club Trip in Cancun, Mexico, as well as Quarterly Business Reviews (QBR's) across the greater Bay Area. Ensured and executed events budgeted up to $250,000.

• Supported a Global Talent Acquisition team of five Recruiters during a hyper-growth, start-up stage in the full-cycle recruiting process, resulting in an increase of headcount globally by 200+ employees annually.
• High volume phone screens and in-person interviews coordination, candidate travel as needed, organized recruiting social events, and facilitated all on-site interviews.
• Designed the new hire onboarding process by cross-collaborating with Talent Acquisition, Facilities, IT, and the hiring manager to provide a seamless new employee onboarding experience.
• Conducted new hire orientations, ordered IT equipment, led tours of the office space, and supported the general functions of Human Resources.

• Laid off due to the economic downturn of 2008