Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charisse Smiley

McDonough,GA

Summary

Knowledgeable Human Resources Specialist professional with strength in interviewing, sourcing and full cycle recruitment. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Recruitment and Selection & Employee Relations.

Overview

13
13
years of professional experience

Work History

Licensed Retention Specialist (Part-time)

State Farm
Dunwoody , GA
09.2023 - Current
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Researched competitive offerings and identified opportunities for improving our product offering.
  • Identified potential risks associated with retaining existing customers and developed action plans accordingly.
  • Assisted in the development of strategies aimed at improving long-term customer loyalty.

Talent Acquisition Specialist (Remote)

Dish Network Corp
Englewood, CO
07.2022 - 07.2023
  • Managed full-cycle recruitment processes for senior-level positions, including sourcing, interviewing and onboarding.
  • Collaborated with hiring managers to understand their business needs and determine suitable roles for new hires.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Conducted phone screens with potential candidates to assess their qualifications for open roles.
  • Conducted interviews to assist management in selecting most qualified candidates.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
  • Prepared offer letters outlining job responsibilities, salary details, benefits package.
  • Conducted exit interviews and new hire follow-ups to provide feedback to management.

Human Resources Specialist

Department of Human Services
Atlanta, GA
05.2018 - 05.2022
  • Manage high volume recruiting efforts by generating requisitions, employing support personnel, sourcing candidates. and conducting background checks
  • Create job posting using external and internal job boards, social media etc.
  • Source applicants using ATS system and referring qualified candidates to hiring managers, disposition candidates, close requisitions
  • Collaborate with managers on a regular basis and to identify staffing needs and requirements for vacant or newly created positions
  • Assist hiring managers with job descriptions and participate on panel interviews
  • Participates in internal and external career fairs and other opportunities to source exceptional candidates for DHS positions
  • Provides weekly updates to Hiring Managers regarding assigned requisitions.
  • Monitors relevant practices and provides technical assistance to ensure compliance with legal requirements, DHS policies and procedures and best practices
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to assist management in selecting most qualified candidates.
  • Ensure company is in compliance with EEO requirements. Stayed current on EEO, ADA and other applicable federal and state policies governing employment
  • Promoted company culture to establish company as employer of choice in local market.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.

Sr. Recruiter/HR Generalist

ExpressJet Airlines
Atlanta, GA
08.2010 - 03.2018
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
  • Reviewed candidate applications and conducted phone interviews and screenings.
  • Spearheaded recruiting initiatives, including contributing to promotional recruiting events.
  • Extended job offers to selected individuals and negotiated compensation.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Kept company in compliance with EEO requirements.
  • Gathered trend data on compensation, benefits and other key metrics to inform the HR decision-making process.
  • Collaborated with department managers to develop morale-boosting strategies to increase satisfaction and reduce turnover.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Investigated, arbitrated and resolved employee complaints and issues.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Conducted exit interviews, quickly completing necessary employment termination paperwork.
  • Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
  • Coordinated return-to-work activities for employees returning from a leave of absence.
  • Drafted letters notifying employees about their approved leaves of absences.

Education

Business Administration

BMCC College
Manhattan

Skills

  • Candidate Sourcing
  • Recruitment Management
  • Pre-Employment Screening
  • Employee and Applicant Assessment
  • New Hire Orientation
  • Employee Relations
  • Complex Problem-Solving
  • Compensation Negotiation
  • HR policy/procedure development
  • PeopleSoft HRMS
  • UltiPro
  • ICIMS
  • NeoGov
  • Team Georgia Careers

Additional Information

PHR

Timeline

Licensed Retention Specialist (Part-time)

State Farm
09.2023 - Current

Talent Acquisition Specialist (Remote)

Dish Network Corp
07.2022 - 07.2023

Human Resources Specialist

Department of Human Services
05.2018 - 05.2022

Sr. Recruiter/HR Generalist

ExpressJet Airlines
08.2010 - 03.2018

Business Administration

BMCC College

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Charisse Smiley