Charisse Thompson
Jackson,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Concierge
American One Credit Union
Jackson, Michigan
07.2020 - 02.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Substitute Teacher's Aide
Community Action Head Start
Jackson, Michigan
02.2019 - 03.2020
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Promoted student progress by assisting with assignments and special projects.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Updated individual student files and class records with information such as student participation and grades.
- Encouraged continuous development for students of ages through proactive in-class assistance.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
Backroom Associate
TJ Maxx Distribution Center
Jackson, MIchigan
01.2018 - 01.2019
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Skills Coach
Lott Industries
Toledo, Ohio
06.2013 - 05.2016
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Kept detailed records of individual histories, scores and documents.
Respite Caregiver
Lifespan Hypnosis Center
Jackson, MIchigan
02.2009 - 03.2013
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Respiratory Technician
Foot Hospital
Jackson, MIchigan
10.2000 - 07.2006
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
- Provided care for patients based on physical, psychological, educational and safety criteria.
Education
Medical Insurance Billing
Jackson Community College
Jackson, MI01.2020
Billing And Coding
Maxine Waters Employment Preparation Center
Los Angeles, CA02.2018
Skills
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Needs Assessment
- Interpretation and Translation Services
Certification
- member service Training - 2 week
Timeline
Concierge
American One Credit Union
07.2020 - 02.2021
Substitute Teacher's Aide
Community Action Head Start
02.2019 - 03.2020
Backroom Associate
TJ Maxx Distribution Center
01.2018 - 01.2019
Skills Coach
Lott Industries
06.2013 - 05.2016
Respite Caregiver
Lifespan Hypnosis Center
02.2009 - 03.2013
Respiratory Technician
Foot Hospital
10.2000 - 07.2006
Medical Insurance Billing
Jackson Community College
Billing And Coding
Maxine Waters Employment Preparation Center
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