Robert Rabell
MIAMI GARDENS
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast paces environments. Recognized for taking proactive approach to identifying and solving issues, with focus on projects and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Concierge
5th Avenue Concierge
06.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Intern
Collab Lab Miami
03.2023 - 04.2024
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Education
Sports Managment
Barry University
Miami, FL05-2029
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05-2025
Skills
- Customer service
- Client engagement
- Strong verbal and written communication skills
- Guest satisfaction
- Professional and Courteous
- OSHA Requirements
- Microsoft PowerPoint
- Fluent in Spanish
- POS Inventory System Operation
- Grammar
- Spelling
- Merchandise Display
- Restock Shelves
- Customer Support
- Complaint Handling
- Understanding Customer Needs
Accomplishments
- GPA 4.3
- Will graduate top 20% of class
- Cum Laude
- Florida Seal of Biliteracy
- 400 community service hours
- Awarded Presidential Scholarship
- Awarded Barry Access Grant
Timeline
Concierge
5th Avenue Concierge
06.2024 - Current
Intern
Collab Lab Miami
03.2023 - 04.2024
Sports Managment
Barry University
High School Diploma -
Hialeah Gardens Senior High School
Similar Profiles
Gino QuevedoGino Quevedo
Concierge at 5th Avenue ConciergeConcierge at 5th Avenue Concierge
Shelly McQuadeShelly McQuade
Concierge Agent at 5th Avenue ConciergeConcierge Agent at 5th Avenue Concierge
Britt StephensBritt Stephens
Front Desk/Concierge at 5th Avenue ConciergeFront Desk/Concierge at 5th Avenue Concierge