Charita Johnson
Atlanta,GA
Summary
Hardworking and passionate with strong organizational skills looking to secure an entry level position.
Detail-oriented with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable; successful at managing multiple responsibilities.
Overview
4
4
years of professional experience
Work History
Sr. Insurance Health Specialist
RemX, McKesson Specialty
12.2024 - 02.2025
- Medical claim and processing
- Healthcare billing & collection services, & provided financial guidance to third-party representatives.
- Contacted insurance companies to verify eligibility coverage for drug benefits.
- Function as a liaison between special drug program patients & their insurance companies.
- Started the PA process
Medicaid Customer Service Representative
BCforward Staffing
01.2024 - 06.2024
- Answered incoming phone calls, chats, and/or emails
- Conducted outreach phone calls and/or emails
- Customer service
- Recognized and followed call flows with scripts
- Research and review customer inquiries
- Multiple system usage
- Relay research findings and outcomes to customers
- Identify and escalate appropriate issues
- Document call information and encounters in call logs
- Quickly transitions from one task to another
Medicare Customer Service Representative
Results CX
09.2020 - 08.2021
- Handled inbound calls for Humana Medicare
- Answering of benefit questions, updating addresses, transferring to other departments for assistance, making payments, as well as addressing concerns regarding their insurance benefits.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Skills
Medicaid/Medicare Knowledge/Insurance Verification/Data Entry/Patient access/Claims Processing; familiarity and knowledge/Medical and Claim Terminology/HIPAA Compliant/Policies and Procedures/Prior Authorization/Data/Documentation/Filing Efficient Email/Excellent organizational skills/Customer Service/Data/Documentation/Filing Efficient/Email/Excellent organizational skills/Experience in Microsoft Office Software
Timeline
Sr. Insurance Health Specialist
RemX, McKesson Specialty
12.2024 - 02.2025
Medicaid Customer Service Representative
BCforward Staffing
01.2024 - 06.2024
Medicare Customer Service Representative
Results CX
09.2020 - 08.2021
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