Charity Aguilar
Westminster,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Pharmacann
Federal Heights, Colorado
10.2023 - Current
- 3.6 million annual revenue
- Built and sustained a positive work environment by consistent recognition for team and individual achievements, coaching and developing individuals to be the best version of themselves, helping them get to the next step in their career
- Analyzed and performance managed locations that did not meet company core values and under performing
- With knowledge and tools I was able to turn the culture and rating as well as sales to be stores that are recognized and praised
- Coached individuals on 5 star customer service, selling techniques, product launches and product knowledge, how to control the controllable and maximize each transaction
- Reviewed P&Ls to maintain positive results and to adjust and plan for upcoming months
- Scheduled according to labor cost and planned based on store needs and while being sure we didn't schedule too short so we can still provide excellent customer service
- Support store integrations team to open and remodel stores in CO, MD
General Manager
Pharmacann
Denver, CO
03.2023 - 10.2023
- 2.8 million annual volume
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Pharmacann
Denver, CO
04.2022 - 03.2023
- Two locations: Broadway-3 million annual revenue/Denver Tech Center-10 million annual revenue
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
General Manager
Spark
09.2018 - 09.2021
- Helped canvas the local area for signatures and attend city meetings to help get stores recreational licenses
- Once we maintained the license we were able to increase sales and traffic by January 2019 we were seeing 15k days
- January 2021 we had increased sales to 52k + a day
- Making Spark one of the top 10 busiest stores in Denver.
MIT Graduate
Lightshade
10.2016 - 09.2018
- Starting with the company as a budtender showed I was determined and dedicated, went above and beyond what was expected of my role and was promoted to inventory control manager Jan 2017
- Did daily audits reporting to the states metrcs and keeping the store loss controlled and accounted for
- Trained new hires on compliance and regulations according to colorado laws
- May 2017 completed MIT program. Provide coaching and training, one on one hands on with all employees in different positions
Education
Diploma -
Wheatridge High School
Wheatridge, CO05.2011
Skills
- Leadership & Team building
- Inventory Control
- Compliance knowledge & Training
- Customer Service & Retention
- Performance Management
- Budgeting & Forecasting
- Integrations & Branding
- Adaptability
Timeline
General Manager
Pharmacann
10.2023 - Current
General Manager
Pharmacann
03.2023 - 10.2023
Assistant General Manager
Pharmacann
04.2022 - 03.2023
General Manager
Spark
09.2018 - 09.2021
MIT Graduate
Lightshade
10.2016 - 09.2018
Diploma -
Wheatridge High School