Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charity Arabena Mendoza

Charity Arabena Mendoza

Union City

Summary

Versatile and results-driven, I excelled at Importaciones Espinal LLC, enhancing sales revenue through expert customer needs assessment and robust product knowledge. Leveraging strong problem-solving and active listening skills, I significantly improved customer satisfaction and streamlined e-commerce support, showcasing a commitment to excellence and a proficiency in Salesforce.

Overview

4
4
years of professional experience

Work History

Customer Service Sales Representative

Importaciones Espinal LLC
12.2024 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

E-Commerce Intern

David and Young
02.2021 - 11.2024
  • Maintained status reports for client projects.
  • Monitored analytics tools to track performance metrics, making data-driven decisions that led to improved results.
  • Met monthly productivity goals set by sales management.
  • Provided support during peak seasons by managing order fulfillment processes, ensuring timely delivery of packages to customers nationwide.

Education

Manhattan Center For Science And Math
New York, NY
07.2018

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Product knowledge
  • Conflict resolution
  • Call center experience
  • Data entry
  • Incoming call management
  • Customer complaint resolution
  • Customer needs assessment
  • Live chat support
  • Shipping coordination
  • Customer education
  • Appointment scheduling
  • E-commerce support
  • Salesforce proficiency
  • Fluent in multiple languages
  • Phone etiquette

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Sales Representative

Importaciones Espinal LLC
12.2024 - Current

E-Commerce Intern

David and Young
02.2021 - 11.2024

Manhattan Center For Science And Math

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Charity Arabena Mendoza