CHARITY DAVIS
Denison,IA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
2
2
years of professional experience
Work History
Cashier
Casey's General Store
Denison, IA
08.2023 - 12.2024
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Used suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Processed customer payments quickly and returned exact change and receipts.
- Ensured compliance with all safety regulations within the store environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
Customer Service Manager
HyVee Foods
Denison, Iowa
08.2022 - 08.2024
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Explained benefits, features, and recommendations to maximize client retention.
- Proposed or approved modifications to project plans.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed accounts for payments received or approved credit arrangements.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted research and reviewed findings to solve customer issues.
Education
High School Diploma -
Jefferson High School
Jefferson, SD01-1993
Skills
- Gift card handling
- Time management skills
- Point-of-sale system operation
- Drawer balancing
- Returns processing
- Product restocking
- Merchandise exchange
- Written and verbal communication
- Scanner operations
- POS systems
- Retail merchandising
- Inventory control
- Patience and empathy
- Transaction handling
- Cash handling expertise
- Payment processing
- Online orders preparation
- Loyalty program promotion
- Cash register systems
- Issue resolution
- Clear communication
- Complaint resolution
- Currency counting
- Refunds and exchanges
- Staff training
- Customer service
- Payment collection
- Cash drawer balancing
- Data entry
- Upselling techniques
- Promotions and discounts
- ID verification
- Customer service excellence
Careerplanner
Jacob Johnston, 712-792-2685 Ext 43521, Jacob.Johnston@iwd.iowa.gov
Organization
Iowa Workforce Development, Kim Reynolds, Chris Cournoyer, Beth Townsend, 504 Hwy 39 N, Denison, IA, 51442, https://workforce.iowa.gov, True, Auxiliary aids and services available upon request to individuals with disabilities., For deaf and hard of hearing, use Relay 711.
Ssnlast4
9741
Agreement
Agreed via Phone, 12/20/24
Employment
Attend meeting with Reemployment Career Planner, 01/10/25, 14:00, Brooke Taylor, 515-576-3131 Ext 47259, brooke.taylor@iwd.iowa.gov, Go to zoom.us, select 'join a meeting', add the meeting code of 839 2687 6987. Please check your email for links to any virtual meetings and workshops, if you don't see them, please contact your Career Planner before the scheduled meeting/workshop.
Timeline
Cashier
Casey's General Store
08.2023 - 12.2024
Customer Service Manager
HyVee Foods
08.2022 - 08.2024
High School Diploma -
Jefferson High School