Charity Duran
Madison
Summary
Service Worker with strong communication skills and a solid background in customer service. Committed to adhering to health and safety protocols while ensuring proper food handling. Proactively supports team members and effectively resolves issues. Capable of managing multiple projects with precision and attention to detail.
Overview
4
4
years of professional experience
Work History
Supervisor
UW Madison Dining
11.2024 - Current
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured the dining hall remained clean, safe, and well stocked at all times.
- Facilitated smooth transitions between meal periods by effectively coordinating staff responsibilities and tasks.
Culinary Assistant
UW Madison Dining
08.2024 - 10.2024
- Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
Barista
Starbucks
01.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor, and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served café beverages with a focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Instructor
Premier Karate LLC
09.2021 - 08.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promoted classroom safety, collaboration, and best practices.
- Boosted student performance by providing individualized support and targeted feedback.
Kitchen Assistant
Sunset Lake Camp
06.2022 - 08.2022
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Arts - Music Performance
University of Wisconsin, Madison
Madison, WI05-2028
Associate of Science - Biology
North Hennepin Community College
Minneapolis, MN05-2024
Skills
- Customer service excellence
- Time management
- Team collaboration
- Food safety compliance
- Attention to detail
- Positive and professional
Timeline
Supervisor
UW Madison Dining
11.2024 - Current
Culinary Assistant
UW Madison Dining
08.2024 - 10.2024
Barista
Starbucks
01.2023 - 08.2024
Kitchen Assistant
Sunset Lake Camp
06.2022 - 08.2022
Instructor
Premier Karate LLC
09.2021 - 08.2024
Bachelor of Arts - Music Performance
University of Wisconsin, Madison
Associate of Science - Biology
North Hennepin Community College
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