Charity Frost
Tulsa,OK
Summary
Energetic employee successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Site Access Supervisor
Securitas
Tulsa, OK
12.2020 - Current
- Managed team of 20; employee evaluations and disciplinary actions
- Create access control badges to include all programming as it relates to activation and deactivation
- Responsible for overseeing current and new employee badges, contractor, and vendor badges
- Process badges and maintain appropriate logs regarding issuance, return of, and tracking of all associated actions
- Perform periodic card audits and database reviews
- Compiles reports, tracks trends, and makes recommendations to improve efficiency
- Track badge retrieval / disbursement
- Established quality control of access logs editing
- Assists administration with filing, document retrieval, updating and time keeping.
CARES Coordinator
Muscogee Creek Nation
Okmulgee, OK
10.2020 - 12.2020
- Evaluate 200 applications via mail/ email per day
- Sort documentation to be processed
- Check workbook logs for duplicate subscribers
- Performed Data entry
- Confidentially disclose information to applicants
- Established workload sharing amongst team
- Handled 50 in person requests per day to address customer inquiries and concerns
Customer Service Representative
Cross
Warner, OK
04.2019 - 10.2020
- Activation/deactivation of services
- Established excellent customer service
- Exceeded Sales quota of $1, 500 per month
- Telephone, internet and cellular experience
- Accessing of Database software
- Order processing systems
- Microsoft Excel, Word, and Adobe
- Accounts receivable/payable
Correctional Security Officer III
Eddie Warrior Correctional Facility
Taft, OK
09.2018 - 03.2019
- Supervised maximum security housing
- Supervised therapeutic seclusion/suicide watch inmates
- Supervised inmates with mental health disorders
- Deterred bodily harm situations
- External long distance escorts
- Cell/unit searches
- Maintained safe and habitable environments
- Use of force when necessary
- Offered general counsel
- Conduct security grounds searches
- Supervised up to 3 units simultaneously
- Performed Security camera monitoring
- Monthly performance evaluations of subordinates
- Supervised monthly drug screening
- Qualified and maintained semi automatic firearms certification
- Maintained instruction of advocacy program and acted as life coach to aid in reducing recidivism
- Substance abuse counseling
CERT Team Member
Eddie Warrior Correctional Center
Taft, OK
09.2018 - 03.2019
- Assist in outer facility searches
- Manhunts (armed)
- Increased crowd control by 50%
- Performed cell entry/extractions
- Yearly firearm qualifications
- Maintained self defense training
- Supervised maximum security inmates when in transit
Correctional Security Officer II
Eddie Warrior Correctional Facility
Taft, OK
08.2017 - 09.2018
- Conduct searches of cells and housing units
- Inner facility and external escorts
- Assisted supervision with maximum security inmates
- Rendered assistance to inmates with mental health disorders
- Monthly security checks
- Filing incident reports
- Writing offense reports when necessary
- Conduct fence, door, and perimeter checks
- Vehicle searches
- Conducted urine analysis testing
- Maintained semi automatic firearms certification
- Managed advocacy and self dependency class for over 50 students
- Substance abuse counseling
Correctional Security Officer I
Eddie Warrior Correctional Facility
Taft, OK
03.2017 - 08.2017
- Supervision
- Managed over 50 inmates with mental health disorders
- Recording inner facility movements
- Maintained tool and key retention
- Performance evaluations
- Requests for staffing changes
- Qualified and maintained semi automatic firearms certification
- Substance abuse counseling
Administrative Assistant
Eddie Warrior Correctional Facility
Taft, OK
05.2017 - 06.2017
- Answering and transferring calls
- Maintained disciplinary logs via Microsoft Excel
- Managed disciplinary forms for 100 + subordinates
- Handling/ filing confidential information of subordinates and employees
House keeping
Eastern Oklahoma Development District
Muskogee, OK
08.2016 - 03.2017
- Performed limited personal hygiene
- Collected and disposed of trash and other refuse in proper receptacles
- Maintained efficient cleaning routine for 1 client
- Independent work; no supervision
- Properly used general cleaning chemicals and equipment
- Companion
Owner/Operator
CanDelights
Muskogee, OK
02.2016 - 02.2017
- Crafted multiple home and body products
- Manufactured over 50 products for production per day
- Online and interpersonal order fulfillment
- Shipping
- Book keeping
- Customer inquiry resolution
- Online advertising
- Increased customer engagement via social media and in person contact
Data Entry Assistant
Muskogee Online Directory
Muskogee, OK
06.2016 - 06.2016
- Performed over 50 calls per day for business verification
- Update and or remove contact information
- Maintained log of corrections and deletions for management files via Microsoft Excel
Home Health Aide
John Guinn
Muskogee, OK
10.2015 - 01.2016
- Meal preparation
- Assisted in bathing and toileting needs
- Performed charting and recording medication intake
- Blood pressure, temperature, and breathing treatments
- Managed physical therapy rehabilitation 3 times per day
- Minimal lifting of legs and bed adjustments
Clerk
Archer Cleaners
Muskogee, OK
03.2013 - 07.2015
- Office management
- Opening and closing business store front
- Received merchandise
- Managed inventory control of 300 customers
- Received payments
- Order status notifications
- Customer complaint resolution
- Filling customer receipts
- Reconciled daily cash receipts
- Prepared end of shift reports
- Identified stains and recommended cleaning treatments
- Light housekeeping
- Small mending repairs
Education
No Degree - Psychology
Connors State College
Warner, OK08.2024
Certificate of Attendance - Core Correctional Practices
University of Cincinnati Corrections Institute
Cincinnati, OH05.2018
High School Diploma -
Muskogee High School
Muskogee, OK05.2013
Skills
- Microsoft Office (9 years)
- Customer Service (9 years)
- Account Management (7 years)
- Law Enforcement (2 years)
- Office Management (3 years)
- Sales (7 years)
- Leadership (3 years)
Certification
- CPR (Adults) January 2021 - January 2023
- First Aid January 2021 - January 2023
- OSHA 10 January 2021
- CLEET (Unarmed) December 2020 - December 2023
Timeline
Site Access Supervisor
Securitas
12.2020 - Current
CARES Coordinator
Muscogee Creek Nation
10.2020 - 12.2020
Customer Service Representative
Cross
04.2019 - 10.2020
Correctional Security Officer III
Eddie Warrior Correctional Facility
09.2018 - 03.2019
CERT Team Member
Eddie Warrior Correctional Center
09.2018 - 03.2019
Correctional Security Officer II
Eddie Warrior Correctional Facility
08.2017 - 09.2018
Administrative Assistant
Eddie Warrior Correctional Facility
05.2017 - 06.2017
Correctional Security Officer I
Eddie Warrior Correctional Facility
03.2017 - 08.2017
House keeping
Eastern Oklahoma Development District
08.2016 - 03.2017
Data Entry Assistant
Muskogee Online Directory
06.2016 - 06.2016
Owner/Operator
CanDelights
02.2016 - 02.2017
Home Health Aide
John Guinn
10.2015 - 01.2016
Clerk
Archer Cleaners
03.2013 - 07.2015
No Degree - Psychology
Connors State College
Certificate of Attendance - Core Correctional Practices
University of Cincinnati Corrections Institute
High School Diploma -
Muskogee High School
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