Charity Gilliam
El Cajon,CA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, honed at California Pool Plumbing. Excelled in database management and fostering positive client relationships, significantly enhancing business processes. Skilled in verbal communication and Quickbooks, adept at improving operational efficiency. Demonstrated ability to support team members and manage multiple priorities effectively.
Overview
6
6
years of professional experience
Work History
Secretary
California Pool Plumbing
06.2018 - 06.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
High School Diploma -
Merit Academy
El Cajon, CASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Quickbooks
- Supply restocking
- Supply ordering
- Spreadsheet management
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Database management
- Inventory purchasing
Timeline
Secretary
California Pool Plumbing
06.2018 - 06.2024
High School Diploma -
Merit Academy
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