Charity Gross
Columbus
Summary
Seasoned MMHI employee with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation, as well as other areas of the institution. Looking to finish my years here at MMHI in the direct patient care setting.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Mendota Mental Health Institute
Madison
04.2006 - Current
- Fill orders, requests, and requisitions placed by units.
- Fill patient cassettes with medications, and deliver cassettes to the units..
- Reconcile any pending medication charges.
- Troubleshoot and fix any issues that arise with our automated machine and our extemporaneous packaging machine.
- Add new medications to the library on each machine, as well as to the night pharmacy formulary.
- Perform monthly pharmacy audits of the unit's med rooms.
- Outdate sections of the pharmacy monthly, per schedule.
- Assign and schedule all technicians' daily and monthly tasks.
- Answer phone calls from unit RNs and providers, and assist with any questions or issues they may have.
- Using computer apps and programs to assist with my daily pharmacy duties.
Resident Care Technician
Mendota Mental Health Institute
Madison
08.2000 - 04.2006
- Participate in the development and implementation of treatment plans and therapeutic activities for individual patients or patient groups.
- Reinforcement of socially acceptable behaviors.
- Performance of security and security-related tasks, functions, and responsibilities necessary to assure a safe and secure environment in accordance with DHS, MMHI, and unit policies and procedures.
- Review records to keep current with patient status and treatment programs.
- Provided assistance to residents with activities of daily living, such as bathing, dressing and grooming.
- Observed changes in condition or behavior of residents and reported any changes promptly to nursing staff.
- Monitored intake and output measurements for assigned residents.
- Performed routine rounds throughout the day to ensure resident comfort and safety needs were met.
- Completed documentation accurately and timely according to facility standards.
- Transported patients to other areas of the institution for treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Food Service Worker
Mendota Mental Health Institute
Madison
01.1996 - 08.2000
- Perform job duties on a strictly set schedule.
- Calculating, portioning, and preparing food.
- Cleaning and sanitizing of all items used throughout the day.
- Assisted with inventory management and restocking supplies as needed.
- Served meals to patients in a friendly and courteous manner.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Education
Some College (No Degree) - Certified Nursing Assistant Program
Madison Area Technical College
Madison, WI08-2000
High School Diploma -
Madison East High School
Madison, WI11-1995
Skills
- Patient confidentiality
- Adaptability
- Drug inventory management
- Confidentiality and HIPAA
- Troubleshooting malfunctioning equipment
- Prescription filling
- Dosage form preparation
- Compounding techniques
- Labeling prescriptions
- Problem-solving skills
- Manual and automated medication dispensing
- Ordering and stocking medications
Accomplishments
- Discretionary Merit Compensation Award in 2016, 2018, 2021, 2022, 2024
Timeline
Pharmacy Technician
Mendota Mental Health Institute
04.2006 - Current
Resident Care Technician
Mendota Mental Health Institute
08.2000 - 04.2006
Food Service Worker
Mendota Mental Health Institute
01.1996 - 08.2000
Some College (No Degree) - Certified Nursing Assistant Program
Madison Area Technical College
High School Diploma -
Madison East High School
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