Charity Hill
Richmond,KY
Summary
Dedicated Medical Assistant with extensive experience at Baptist Health Medical Group Cardiology, skilled in patient care and medical records management. Proven ability to enhance clinic efficiency and patient satisfaction through effective scheduling and compassionate support. Proficient in EHR systems and vital sign monitoring, ensuring compliance with HIPAA regulations. I started in the medical field in 2001 as an SRNA working for Thompson Hood Veterans Center. During my 24 years of caring for people I have been able to further my education and am fortunate enough to have experienced Hospice Care, Long Term Care, Home Care and also in the Clinical Office Setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health Medical Group Cardiology
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Do patient check out and schedule any testing that's ordered
- Complete and route patient referrals
- Address patient concerns
- Complete tasks in the In basket
- Schedule requested representative lunches
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Reception/Screener
CSL
Lexington, Ky
12.2022 - 08.2023
- Answered incoming calls and directed appropriately
- Screened donor for eligibility for donating plasma
- Performed blood pressure checks
- Checked hematocrit levels
- Checked protein levels
- Checked weight
- Documented donor levels
- Entered new donor information into system
- Educated donors on plasma donation policies and procedures
Medical Assistant
Kentucky Cardiology
Lexington, KY
01.2017 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Oversaw the RPM program for patients blood pressure monitoring
- Oversaw the Chronic Care Management program
- Traveled to outside clinic
- Assisted with sterile set up and completion of Vein Ablations
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Increased efficiency in office by implementing digital filing system for patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Completed INR checks for patient coumadin dosing
Education
No Degree - Prerequired Classes
BCTC
High School Diploma -
Paul L Dunbar
Lexington, Ky06-1993
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Compassionate
- CPR
- Appointment setting
- Sterilization techniques
- Simple dressings
- Conflict resolution
- Companionship and emotional support
- Medical equipment operation
- Patient bathing
- Hospice care
- Patient feeding
- Patient oral care
- Experience with Tracheostomy
- Experience with foley catheters
- Experience with Feeding Tubes
- Scheduling appointments
- Patient checkout
- Referrals
Certification
- CNA - Certified Nurse Assistant
- SRNA-State Registered Nursing Assistant
- CPR
- ACLS
Timeline
Medical Assistant
Baptist Health Medical Group Cardiology
01.2024 - Current
Reception/Screener
CSL
12.2022 - 08.2023
Medical Assistant
Kentucky Cardiology
01.2017 - 04.2023
No Degree - Prerequired Classes
BCTC
High School Diploma -
Paul L Dunbar