Charity LeVant
Johns Creek,GA
Summary
Compassionate Social Work student with hands-on experience in mental health services and customer relations. Proficient in crisis intervention, patient care, and administrative coordination. Pursuing a Spring 2026 Social Work Internship to enhance clinical and community-based practice skills. Strong background in guest services and problem-solving, fostering positive interactions and effective communication.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist & Medical Assistant Associate (MAA - Spravato Treatment)
Young Minds Psychiatry
05.2023 - Current
- Administer Spravato treatment under medical supervision
- Deliver high-quality patient care in a fast-paced behavioral health setting
- Take and record patient vital signs accurately
- Manage provider schedules and coordinate daily patient appointments
- De-escalate distressed patients and provide compassionate support
- Answer multi-line phone system and respond to patient inquiries
- Maintain confidential patient records in compliance with healthcare regulations
- Track and manage medication samples and inventory
Customer Service Representative
LoanCare
07.2021 - 05.2023
- Handled high-volume inbound calls regarding mortgage accounts, providing timely assistance to customers
- Resolved escalated calls professionally and efficiently
- Provided consistent customer service while handling sensitive financial information
- Processed mortgage payments and dispatched required documentation to ensure compliance and customer satisfaction
- Explained escrow accounts and loan details clearly to customers
- Maintained detailed account documentation while ensuring data accuracy to support effective customer service
Education
Bachelor of Social Work -
Albany State University
Albany, GA05.2028
High School Diploma -
Statesboro High School
Statesboro, GA05.2019
Skills
- Microsoft Office applications
- Data entry
- Scheduling software proficiency
- Multi-line phone systems
- Crisis intervention
- Patient scheduling
- De-escalation
- Patient advocacy
- Team collaboration skills
- Professional communication
- Attention to detail
References
- Heather Iverson, Manager, LoanCare, 404-322-8957
- Jessica Kim, Manager, Young Minds Psychiatry, 770-653-6970, manager@ympsychiatry.com
Timeline
Front Desk Receptionist & Medical Assistant Associate (MAA - Spravato Treatment)
Young Minds Psychiatry
05.2023 - Current
Customer Service Representative
LoanCare
07.2021 - 05.2023
Bachelor of Social Work -
Albany State University
High School Diploma -
Statesboro High School