IYUNA DRAFTON
Fort Mill,South Carolina
Summary
Customer-focused professional with extensive experience in customer service, retail, front desk operations, and logistics. Proven ability to resolve customer concerns, build positive relationships, and deliver exceptional service in fast-paced environments. Demonstrated strong work ethic and adaptability by maintaining employment during academic breaks and summer periods. Committed to enhancing customer satisfaction and ensuring seamless operations as a customer service ambassador at Coca-Cola.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
U-Haul
10.2025 - 04.2026
- Assisted customers with rentals, reservations, payments, and account inquiries.
- Delivered exceptional customer service while managing multiple responsibilities.
- Resolved customer concerns and provided timely solutions.
- Maintained accurate customer records and transaction information.
- Supported daily front desk operations in a fast-paced environment.
Package Handler
FedEx
05.2024 - 04.2026
- Processed and organized shipments efficiently in a high-volume environment.
- Demonstrated reliability, attention to detail, and teamwork.
- Maintained productivity and safety standards while meeting operational deadlines.
- Adapted quickly to changing priorities and workload demands.
Customer Service Representative
HOA Management
11.2024 - 01.2026
- Assisted homeowners and residents with account inquiries, service requests, and community-related concerns.
- Responded to customer questions through phone, email, and in-person interactions.
- Resolved issues professionally and efficiently while maintaining positive customer relationships.
- Coordinated with internal departments to ensure timely issue resolution.
- Maintained accurate records and documentation of customer interactions.
- Demonstrated strong communication, problem-solving, and conflict-resolution skills.
Clerk
QuikTrip
05.2022 - 10.2023
- Provided excellent customer service to a diverse customer base.
- Processed cash and electronic transactions accurately and efficiently.
- Assisted customers with purchases, questions, and issue resolution.
- Maintained a clean, organized, and welcoming environment.
- Built strong communication and multitasking skills while serving high customer volumes.
Retail Associate
Dick's Sporting Goods
10.2020 - 08.2021
- Provided friendly, knowledgeable customer service that fostered loyalty.
- Guided customers in product selection and purchasing decisions to enhance satisfaction.
- Resolved customer concerns promptly, creating a positive shopping experience.
- Supported inventory management, merchandising, and daily store operations.
- Contributed to team goals through strong collaboration and customer engagement.
Education
Some College (No Degree) - Criminology, Anthropology
Howard University
District Of Columbia Bachelor of Science - Criminal Justice
South Carolina State University
Orangeburg, SCHigh School Diploma -
Nation Ford High School
Fort Mill, South CarolinaSkills
- Front desk operations
- Guest assistance
- Customer service
- Single-call closure
- Multichannel support
- Client engagement
- Issue resolution
- Conflict resolution
- Relationship development
- Communication proficiency
- Data entry
- Microsoft Office applications
- Time management
- Collaborative teamwork
Volunteer Experience
- Library Assistant Volunteer, Nation Ford High School, Two Years, Assisted students and faculty with library resources and services., Organized materials and supported daily library operations., Developed strong organizational and customer service skills.
- Pre-K Program Assistant, Nation Ford High School, Two Years, Assisted teachers with classroom activities and student engagement., Helped create a positive and supportive learning environment., Strengthened communication, leadership, and interpersonal skills.
Commute
Charlotte, North Carolina
Additional Qualifications
- Strong verbal and written communication skills
- Ability to de-escalate and resolve customer concerns professionally
- Experience supporting customers in retail, service, and office settings
- Quick learner with strong technical aptitude
- Dependable, adaptable, and team-oriented
- Committed to delivering excellent customer experiences
- Professional and customer-focused approach to problem solving
Timeline
Front Desk Associate
U-Haul
10.2025 - 04.2026
Customer Service Representative
HOA Management
11.2024 - 01.2026
Package Handler
FedEx
05.2024 - 04.2026
Clerk
QuikTrip
05.2022 - 10.2023
Retail Associate
Dick's Sporting Goods
10.2020 - 08.2021
Some College (No Degree) - Criminology, Anthropology
Howard University
Bachelor of Science - Criminal Justice
South Carolina State University
High School Diploma -
Nation Ford High School