Lauren Brandon
Pattison
Summary
Dynamic Assistant Manager at Jiffy Lube with a proven track record in optimizing service efficiency and enhancing team productivity. Skilled in operations management and customer relations, I successfully implemented safety protocols and improved service offerings, contributing to a 15% increase in customer satisfaction. Adept at team leadership and problem-solving, I drive results through effective communication and collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Jiffy Lube
Katy
02.2025 - Current
- Oversaw daily bay operations by allocating vehicles and services according to technician skill levels and workload capacity.
- Oversaw vehicle flow management to optimize service efficiency during peak periods.
- Facilitated collaboration between upper and lower bay teams to enhance productivity and ensure safety compliance.
- Analyzed ticket averages and labor percentages, providing recommendations to enhance service offerings.
- Executed quality control checks to verify service completion and uphold accuracy standards.
- Facilitated effective communication between service advisors and customers regarding service recommendations, delays, and concerns.
- Implemented safety procedures, enforced proper lifting protocols, and ensured PPE compliance to uphold a secure work environment.
- Optimized staffing assignments in real time to address call-outs, peak periods, and operational disruptions.
- Oversaw inventory management of bulk fluids and high-demand items to ensure uninterrupted service delivery.
- Diagnosed and resolved equipment and workflow issues to enhance operational efficiency.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Assisted in coordinating team activities to enhance workflow efficiency. Supported customer service initiatives to improve client satisfaction. Contributed to safety compliance efforts in automotive operations.
Education
High School Diploma - Nursing
Taylor Highschcool
Katy, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff training and development
- Team motivation
- Customer relations
- Time management
- Problem-solving
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
Certification
cpr
state inspectors lisence
Languages
English
Native or Bilingual
american sign language
Professional Working
spanish
Limited Working
Timeline
Assistant Manager
Jiffy Lube
02.2025 - Current
High School Diploma - Nursing
Taylor Highschcool