Charity O Boley
Uniontown,Ohio
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Customer Service/ Sales Representative
Sgt. Clean's Car Wash
09.2023 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Clerk
Stricklands Frozen Custard
04.2021 - 09.2023
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
Crew Member Team Leader
Arby's CAM
03.2021 - 04.2023
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Ride Attendant
Sluggers & Putters
05.2022 - 07.2022
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Collaborated with maintenance teams to address any mechanical issues promptly, minimizing downtime for attractions.
Education
No Degree - Early Childhood Special Education
Walsh University
Canton, OH05.2027
High School Diploma -
Archbishop Hoban High School
Akron05.2023
Skills
- Customer Complaint Resolution
- Appointment Scheduling
- Sales Techniques
- Customer Needs Assessment
- Positive Attitude
- Stress Management
- Time Management
- Written Communication
- Multitasking
- Critical Thinking
- Cash Handling
- Food Safety and Sanitation
- Business Growth and Retention
Timeline
Customer Service/ Sales Representative
Sgt. Clean's Car Wash
09.2023 - Current
Ride Attendant
Sluggers & Putters
05.2022 - 07.2022
Clerk
Stricklands Frozen Custard
04.2021 - 09.2023
Crew Member Team Leader
Arby's CAM
03.2021 - 04.2023
No Degree - Early Childhood Special Education
Walsh University
High School Diploma -
Archbishop Hoban High School
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