Charity Schantz
Fordyce,NE
Summary
Dynamic Product Specialist with 19 years' experience working in sales and customer service. Excellent communication, negotiation and influencing skills.
Skilled Customer Service specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Ability Building Services
Yankton, South Dakota
06.2021 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Led patient or group learning activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Supervised 4-15 persons supported at time.
Level 2 Sewing Machine Operator
TruXedo
Yankton, South Dakota
09.2019 - 01.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Used CNC and manual equipment to perform rough and finishing machining, working with tarp and material.
- Increased customer satisfaction by resolving quality issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Assistant Product Specialist Manager
Hy-Vee Food Store
Yankton, South Dakota
02.2000 - 09.2019
- Worked in product ordering, inventory, managing obsolete and discontinued inventory.
- Managed software to minimize out of stocks and inventory to maintain correct item parameters and signage to maximize sales and profits.
- Stayed current on new shopper trends in categories of personal responsibility.
- Provided prompt, efficient and friendly customer service.
- Partnered with vendors to provide key category and shopper insights for long-term health and growth of top consumer segments.
- Continually maintained and improved company's reputation and positive image in markets served.
- Built and strengthened strategic relationships with customers and suppliers.
- Managed team of 5 employees, overseeing department standards, training, and professional growth of employees
Education
Some College (No Degree) - General Studies
Wayne State College, Wayne, NE, US
Wayne, NEHigh School Diploma -
Bloomfield High School
Bloomfield, NE, US05.1991
Skills
- Clear Communication
- Client Records Management
- Supportive Personality
- Problem Identification
Timeline
Direct Support Professional
Ability Building Services
06.2021 - Current
Level 2 Sewing Machine Operator
TruXedo
09.2019 - 01.2021
Assistant Product Specialist Manager
Hy-Vee Food Store
02.2000 - 09.2019
Some College (No Degree) - General Studies
Wayne State College, Wayne, NE, US
High School Diploma -
Bloomfield High School