Charity Scott
Oklahoma,US
Summary
Positive role model who encourages personal growth and teaches new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SELECTQUOTE
04.2023 - Current
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Identified new community resources and met with [Job Title] to discuss how to integrate these capabilities into current programs
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
Store Clerk
Oncue Express
03.2023 - 06.2024
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Patient Care Technician
Norman Regional Hospital
09.2022 - 05.2023
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
- Responded to patient requests and needs by answering over [Number] light or bell calls per shift
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
Online Customer Service Representative
Bank of America ATM
05.2021 - 04.2022
- Improved customer supported by establishing a collaborative service environment
- Helped clients with product questions to make the online ordering process go more smoothly
- Used [Software] to enter data for call notes, suggestions, and questions
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
Daycare Assistant
Little Blessings Early Childhood Center
01.2018 - 12.2019
- Kept the area clean, neat, and hazard-free to protect children, personnel, and families
- Used positive behavior management techniques to improve social interactions and emotional development
- Kept a good balance of rest periods, active play, and instruction in my schedule
- Used behavior redirection observed play activities to identify positive behaviors and areas for improvement, and when necessary.
Education
High School -
Star Spencer High School
Spencer, OK05.2022
Skills
- Relationship development
- First Aid/CPR
- Emotional development
- Arts, crafts and games
- Child psychology knowledge
Timeline
Customer Service Representative
SELECTQUOTE
04.2023 - Current
Store Clerk
Oncue Express
03.2023 - 06.2024
Patient Care Technician
Norman Regional Hospital
09.2022 - 05.2023
Online Customer Service Representative
Bank of America ATM
05.2021 - 04.2022
Daycare Assistant
Little Blessings Early Childhood Center
01.2018 - 12.2019
High School -
Star Spencer High School
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