Summary
Overview
Work History
Education
Skills
Timeline
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Charity Shryock

Bardstown,KY

Summary

Driven professional with culinary expertise from Hometown Pizza and strong client relations skills honed at Walmart. Proven ability to resolve conflicts with empathy and enhance organizational efficiency, consistently meeting tight deadlines while maintaining high-quality standards. Committed to fostering positive customer experiences and advocating for mental health awareness.

Overview

2025
2025
years of professional experience

Work History

Cook

Hometown Pizza, Subs & Wieners

Produced hand-made pizzas, contributing to menu diversity.

Aided servers and hosts in efficiently serving drinks and food.

Executed dish room responsibilities to enhance kitchen workflow.

Customer Service Representative

Walmart
Bardstown, KY
09.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Packing Handler

UPS
Louisville, KY
06.2022 - 08.2024
  • Collaborated with team members to ensure timely completion of all orders during peak seasons.
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Increased order processing speed by maintaining an organized and clean work area.

Customer Service Sales Representative

Walmart
Bardstown, KY
05.2021 - 06.2022

Folded clothes to align with customer expectations.

Displayed new seasonal clothing and footwear on the sales floor.

Education

Bachelor of Science - Social Work

Eastern Kentucky University
Richmond, KY

Associate of Applied Science - Human Services

Bluegrass Community And Technical College
Lexington, KY
08.2025

Skills

  • Client relations
  • Culinary skills
  • Organizational efficiency
  • De-escalation techniques
  • Time management
  • Mental health advocacy

Timeline

Customer Service Representative

Walmart
09.2024 - 02.2025

Packing Handler

UPS
06.2022 - 08.2024

Customer Service Sales Representative

Walmart
05.2021 - 06.2022

Cook

Hometown Pizza, Subs & Wieners

Bachelor of Science - Social Work

Eastern Kentucky University

Associate of Applied Science - Human Services

Bluegrass Community And Technical College