Charity Stolarczyk
Rockton,IL
Summary
Dynamic professional with a proven track record at Papa Pal Inc., excelling in client care and communication. Recognized for enhancing client independence and satisfaction through personalized care plans. Strong problem-solving abilities and attention to detail, coupled with a commitment to teamwork, ensure effective collaboration and high-quality service delivery.
Overview
30
30
years of professional experience
Work History
Pal
Papa Pal Inc.
Miami, FL
09.2021 - Current
- Assisted clients with daily activities, fostering independence and enhancing quality of life.
- Developed personalized care plans based on individual needs and preferences.
- Communicated effectively with families to provide updates on client status and progress.
- Monitored client well-being and reported any changes to supervisors promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Delivery Driver
Pizza Hut
Freeport, IL
07.2019 - 09.2020
- Delivered pizzas efficiently while ensuring adherence to safety and quality standards.
- Managed route optimization to enhance delivery speed and customer satisfaction.
- Maintained accurate records of deliveries and customer feedback for continuous improvement.
- Trained new drivers on delivery procedures and company policies to ensure compliance.
- Implemented best practices for vehicle maintenance, reducing downtime and operational costs.
- Collaborated with team members to streamline order processing during peak hours.
- Resolved customer complaints effectively, improving overall service ratings and loyalty.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Filled out load paperwork and DOT-mandated log books.
Armed Security Guard
Exelon Nucleaur Plant
Byron, IL
08.2011 - 08.2012
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted routine patrols to identify potential security breaches and maintain safety protocols.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services as needed.
- Implemented safety training programs for new security personnel, enhancing team preparedness and awareness.
- Developed and enforced security policies, improving overall operational efficiency at the facility.
- Collaborated with plant management to assess vulnerabilities and recommend strategic improvements in security measures.
- Led incident investigations, documenting findings and suggesting preventative actions to mitigate future risks.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Supported company goals by adhering to established policies and procedures regarding safety and security measures.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
- Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
- Improved response times by maintaining an open line of communication with team members during shifts.
- Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
- Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Monitored all doors and windows of Number-foot Type facility to prevent entry of unauthorized individuals.
- Contributed to a high level of overall safety by promptly reporting any observed irregularities or suspicious behavior.
- Assisted in the development of comprehensive security plans for special events, ensuring a safe experience for attendees.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Logged vehicles entering and leaving premises.
- Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
- Provided timely assistance during evacuations or lockdowns, guiding individuals towards designated safe locations while remaining calm under pressure.
- Upheld professional appearance and demeanor at all times, representing the security team in a positive light to clients and visitors.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Quality Control Inspector
Modern Plating Inc.
Freeport, IL
05.2003 - 05.2004
- Conducted thorough inspections of plated components for quality assurance and compliance with industry standards.
- Implemented process improvements that enhanced defect detection and reduced rework rates.
- Collaborated with production teams to ensure adherence to quality control protocols throughout manufacturing processes.
- Trained new inspectors on inspection techniques, safety procedures, and equipment operation standards.
- Oversaw calibration of testing equipment, ensuring optimal performance and reliability in quality assessments.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Completed precise measurements using special tools.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
Correctional Officer
Dixon Correctional Center
Dixon, IL
02.1996 - 08.2000
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of facilities to identify security breaches and maintain order.
- Implemented conflict resolution techniques to de-escalate tense situations among inmates.
- Trained new correctional officers on procedures, safety protocols, and emergency response actions.
- Developed reports detailing daily activities, incidents, and observations for administrative review.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Ensured security of facility perimeter by conducting routine patrols.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Streamlined inmate check-in and processing, increasing efficiency.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Education
GED -
Forreston High School
Forreston, IL09-1995
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Pal
Papa Pal Inc.
09.2021 - Current
Delivery Driver
Pizza Hut
07.2019 - 09.2020
Armed Security Guard
Exelon Nucleaur Plant
08.2011 - 08.2012
Quality Control Inspector
Modern Plating Inc.
05.2003 - 05.2004
Correctional Officer
Dixon Correctional Center
02.1996 - 08.2000
GED -
Forreston High School