Charity Sumner
Portland
Summary
Administrative assistant with a proven track record of delivering exceptional customer service while maintaining an organized environment. Expertise in efficiently managing administrative tasks and promptly addressing inquiries ensures a seamless experience for all. Recognized for strong communication and problem-solving abilities in fast-paced settings, consistently contributing to team success and enhancing overall operational efficiency. Committed to positive relationships and supporting organizational goals through proactive engagement and attention to detail.
Overview
25
25
years of professional experience
Work History
Front Desk Administration
URHome Property Management
Portland, OR
08.2025 - Current
- Experienced in handling multiple phone lines while managing administrative tasks such as updating work orders, filing documents, and scheduling vendors or maintenance. Skilled in email communication, creating documents for tenants and vendors, processing tenant payments, and performing general office duties with strong attention to detail and organization.
Contracted Shopper/Delivery
Shipt
Portland, OR
04.2020 - 08.2025
- Shop all orders at various stores, making sure the correct item or an equal substitution is made, then deliver said order.
Temporary Agent
Opti
Camas, WA
06.2020 - 08.2020
- General receptionist positions with duties including inventory, office supplies upkeep, answering multiple phone lines, customer service, Microsoft programs, office machine maintenance, billing and invoices, payroll, filing, shipping, and data entry. Organization skill set used.
Packer/Shopper
Amazon
Troutdale, OR
08.2018 - 11.2019
- Preparing customer online orders with correct items, shipping labels & staging correctly
Back of House Manager
Cupcake Jones
Portland, OR
07.2017 - 03.2018
- Create menus with computer programs, answer & take phone orders, customer service & cash handling, preparing all recipes from scratch, ordering ingredients online, decorate products, supervision of all back of house employees, peer reviews, paperwork & filing.
Pastry Chef
Terwilliger Plaza
Portland, OR
01.2017 - 07.2017
- Create dessert menus using computer programs, process order paperwork, bake & decorate all desserts, organize all products.
Baker
George Fox University
Newburg, OR
09.2016 - 01.2017
- Answer & take phone orders, customer service, preparing all recipes from scratch, delivery of products, decorate products, paperwork & filing.
Chef
Telecare
Portland, OR
07.2014 - 07.2016
- Create seasonal menus with computer programs, answer & take phone orders, customer service & special diet menu creations, preparing all recipes from scratch, ordering online all ingredients, decorate products, paperwork, filing, and safety committee.
Administrative Assistant
Oakwood Corporate Housing
Redmond, WA
04.2006 - 12.2007
- Worked on reports, charged tenant credit cards, and helped tenants with customer service and service requests. Handle billing questions, and help with warehouse employees with such items as the handling of keys for apartments and maintaining personnel files.
Temp Agent
OfficeTeam
Bellevue, WA
10.2005 - 04.2006
- Assisting with accounts payable/accounts receivable. Answer multiple phone lines. Data entry. Receipts for payments. Charging credit cards for billing. File all receipts with bills. Customer service.
Communications Analyst
Contact Technologies Inc
Tigard, OR
02.2005 - 03.2005
- Priced out quotes for various clients via Integra Telecom. Answer Phone Lines. File quotes and other paperwork. Data entry. Create Presentations.
Temp Agent
NW Staffing Resources
Portland, OR
08.2004 - 02.2005
- Reception work with cash handling and stocking. Answer multiple phone lines. Data entry. Ordered supplies. Filing all paperwork. Customer Service.
BridgeRep
LiveBridge
Milwaukie, OR
06.2004 - 09.2004
- Answer multiple phone lines. Set appointments. Take applications. Customer Service.
Promotion Assistant/Board Operator
Infinity Broadcasting
Portland, OR
05.2001 - 05.2004
- Promote radio stations and clients using equipment at locations to be determined. Receptionist duties including answering multiple phone lines, data entry, filing. Worked with sales and traffic for commercials and billing. Ran radio on air programs making sure all programs ran on time with commercials. Took readings for engineers. Helped with engineering jobs. Customer Service.
Education
AAS - Culinary Art, Baking Arts
Lake Washington Institute of Technology
Kirkland, WAAAS - Radiobroadcasting
Mt Hood Community College
Gresham, ORSkills
- Microsoft Suite Software
- Customer Service
- Administrative Assistant
- Receptionist
- Appointment setting
- Management and Supervision
- Organization skill set and Detail Oriented
- On time and hard working with a willingness to learn
- Multiple line phones
- Filing
- Accounts Payable
- Accounts Receivable
Languages
English
Native or Bilingual
Japanese
Elementary
ASL
Elementary
Timeline
Front Desk Administration
URHome Property Management
08.2025 - Current
Temporary Agent
Opti
06.2020 - 08.2020
Contracted Shopper/Delivery
Shipt
04.2020 - 08.2025
Packer/Shopper
Amazon
08.2018 - 11.2019
Back of House Manager
Cupcake Jones
07.2017 - 03.2018
Pastry Chef
Terwilliger Plaza
01.2017 - 07.2017
Baker
George Fox University
09.2016 - 01.2017
Chef
Telecare
07.2014 - 07.2016
Administrative Assistant
Oakwood Corporate Housing
04.2006 - 12.2007
Temp Agent
OfficeTeam
10.2005 - 04.2006
Communications Analyst
Contact Technologies Inc
02.2005 - 03.2005
Temp Agent
NW Staffing Resources
08.2004 - 02.2005
BridgeRep
LiveBridge
06.2004 - 09.2004
Promotion Assistant/Board Operator
Infinity Broadcasting
05.2001 - 05.2004
AAS - Radiobroadcasting
Mt Hood Community College
AAS - Culinary Art, Baking Arts
Lake Washington Institute of Technology
Custom
SKILLET Award: Service, Knowledge, Impact, Leadership, Loyalty, Excellence, and Teamwork, Scholarships: National Restaurant and , David Fleagle Foundation, Certified: First Aid and CPR, ServeSafe, American Culinary Federation, Security Officer