Charity L. Masters
St. Joseph,MO
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Fastgas
Saint Joseph, MO
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Fuel Desk Attendant
Farris Truck Stop
Faucett, MO
05.2016 - 02.2021
- Answered phones and assisted callers with inquiries.
- Greeted guests entering and exiting facility.
- Established relationships with guests to grow and retain client base.
- Completed cashier and point of sale operations.
Farris Truck Stop
Faucett, MO
05.2013 - 07.2015
- Ran the cash register and the trendar system
- Stocked shelves
Assistant Manger
Papa John’s Pizza
St. Joseph, MO
02.2011 - 04.2011
- Took orders from customers
- Prepared pizzas
- Managed inventory
- Handled complaints
- USA
Agent
St. Joseph, MO
11.2010 - 02.2011
- Answered the phone and took orders from customers
Cashier
Farris Truck Stop
Faucett, MO
03.2010 - 11.2010
- Ran the cash register and the trendar system
- Stocked shelves
Cashier
Loves Truck Stop
St. Joseph, MO
06.2009 - 08.2009
- Ran the cash register as well as help customers
- Stocked shelves
- Cleaned showers and bathrooms as needed
Lead/ Barista
Harrah’s North Kansas City Casino
Kansas City, MO
05.2005 - 05.2008
- Experienced in Collections
- Experience with ICD 9 Forms
- CPT Coding Experience
- Insurance & Coding
- Professional Attitude
- Advanced Computer Skills
- Loyal & Trustworthy Employee
- Committed to Excellence
Education
Associates of Occupational Studies - Medical Billing & Coding
Vatterott College
Saint Joseph, MO03.2009
Computer Office Assistant -
Vatterott College
Saint Joseph, MO02.1996
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Account Management
Additional Information
- Oversaw the activity of five employees handling any customer complaints as needed and ensured the outlet is clean and ran smoothly Ran the cash register as well as help customers Made drinks according to order in a timely manner
Timeline
Customer Service Representative
Fastgas
05.2021 - Current
Fuel Desk Attendant
Farris Truck Stop
05.2016 - 02.2021
Farris Truck Stop
05.2013 - 07.2015
Assistant Manger
Papa John’s Pizza
02.2011 - 04.2011
Agent
11.2010 - 02.2011
Cashier
Farris Truck Stop
03.2010 - 11.2010
Cashier
Loves Truck Stop
06.2009 - 08.2009
Lead/ Barista
Harrah’s North Kansas City Casino
05.2005 - 05.2008
Associates of Occupational Studies - Medical Billing & Coding
Vatterott College
Computer Office Assistant -
Vatterott College
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