Dynamic and adaptable professional with extensive experience in front desk operations and patient registration in healthcare. Skilled in insurance verification and committed to delivering compassionate, efficient, and high-quality customer service.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative
Queens Medical Center
Honolulu, HI
03.2025 - 06.2025
Utilized electronic health record systems, accurate patient information and facilitate effective communication.
Assisted with insurance verification processes to facilitate smooth patient visits and reduce wait times.
Customer Service Representative
Cambria Hotel & Suites
Plano, Texas
09.2023 - 08.2024
Provided exceptional customer support by promptly addressing inquiries and resolving issues, ensuring a high level of customer satisfaction.
Managed reservations using hotel management software effectively.
Child and Youth Program Assistant
MWR Child Development Center
Oahu, HI
09.2019 - 05.2023
Provided one-on-one mentorship and guidance to help young individuals set and achieve personal goals.
Facilitated engaging activities and programs to support the social and emotional development of children and youth.
Education
Health and science
Waipahu High School
Waipahu, HI
01.2016 - 05.2019
Skills
Patient registration
Insurance verification
Scheduling
EHR/EMR
HIPAA compliance
Customer service
Phone etiquette
Data entry
Multitasking
Communication
Certification
First Aid/CPR
Certified Nurse Aide
Professional References
Julie Anne Galicinao, RN/CNA Instructor (808) 369 - 4003/ julsgalicinao@gmail.com
Michael Kuhns, Coach Outlet Manager (808) 352-6672